# Can't log in to IDE

**URL:** <https://community.smartthings.com/t/cant-log-in-to-ide/95664>\
**Category:** Devices & Integrations\
**Created:** [August 14, 2017, 10:44pm UTC](https://community.smartthings.com/t/cant-log-in-to-ide/95664 "2017-08-14T22:44:35Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![rbcap](https://avatars.discourse-cdn.com/v4/letter/r/ad7895/32.png) [@rbcap](https://community.smartthings.com/u/rbcap)\
**Post date:** [August 14, 2017, 10:44pm UTC](https://community.smartthings.com/t/cant-log-in-to-ide/95664/1 "2017-08-14T22:44:35Z")

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When I click on “manage your hubs”, I get the following message:

“You don’t have any hubs yet. Please use the SmartThings mobile app to claim your hub”.

I don’t know what that means… Is there a solution to this?

Any comments/suggestions would be appreciated. Tx

Robert

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**Author:** ![tgauchat](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/tgauchat/32/49516_2.png) [@tgauchat](https://community.smartthings.com/u/tgauchat)\
**Post date:** [August 14, 2017, 11:07pm UTC](https://community.smartthings.com/t/cant-log-in-to-ide/95664/2 "2017-08-14T23:07:23Z")

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> [@FAQ: How to find out what "shard" (cloud slice IDE URL) your Account / Location is on?](https://community.smartthings.com/t/faq-how-to-find-out-what-shard-cloud-slice-ide-url-your-account-location-is-on/53923):
>
> When SmartThings went for sale in the UK, they added the first of what will be many “shards” to split the SmartThings Cloud workload into multiple, somewhat independent, clusters of servers. SmartThings automatically replicates a lot of stuff between the shards when they deploy updates and so on, but if you are doing development and you Publish “For Me”, then you need to be sure to be logged into the correct shard, or your self-published SmartApp or custom Device Type Handler will not work. You won’t find it in the mobile App! Eventually you may not need to know your shard. Eventually, SmartThings may make this process automatic and when you self-publish, it will go to the “right” shard without intervention. Update: The URL: [https://account.smartthings.com](https://account.smartthings.com) should take you to your correc…

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**Author:** ![SteMac](https://avatars.discourse-cdn.com/v4/letter/s/9de053/32.png) [@SteMac](https://community.smartthings.com/u/SteMac)\
**Post date:** [August 14, 2017, 11:12pm UTC](https://community.smartthings.com/t/cant-log-in-to-ide/95664/3 "2017-08-14T23:12:22Z")

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Hi… see if this helps

> [@The old "You don't have any hubs yet"](https://community.smartthings.com/t/the-old-you-dont-have-any-hubs-yet/94881):
>
> Greetings, After spending some time trying most of the solutions found online for “You don’t have any hubs yet. Please use the SmartThings mobile app to claim your hub.” and having none of them work. Was wondering if there is any other ideas as to why my hub wont show. Tried various shard addresses, re logging locations etc. to no avail. Was trying to get some some old TP-link bulbs working. Seems as if most of the solutions were dated, so I have no idea if this is still an issue or just mine. Any help would be greatly appreciated. Thanks