Can't get 2nd phone registered to my hub

[JDRoberts]

I’m sure that’s frustrating! If you email support@smartthings.com , they should be able to help get you set up. Or if it’s during business hours, you can use the chat. Click on support at the top of this page, choose troubleshooting, and look for the tiny chat window at the bottom right of that page.

Meanwhile this FAQ might help:

Setting up multiple iPhones (separate linked accounts) as presence sensors for dummies

This is a how-to for newbies like me to set up a second linked iPhone (your wife’s/husband’s/partner’s/kid’s/mistress’s). Some of the steps are redundant and may not be required but no there is no harm in double checking. Follow these steps: Double check wifi is enabled. No brainer. Double check your wife/husband/partner/kid/mistress is set up with correct location(address) with the correct phone number on iPhone including Home, Mobile and iPhone numbers. Confirm with Siri by asking. Enable Location Services for most gps apps you trust. As per some thread, this helps in geofencing. (How?) Launch Map app on iPhone. It should bring up the correct location/address. Install SmartThings app from App Store on the second device. Register with the second email address (the perso…