You can use the link I posted above.
Yeah,
Thanks for your response but I don’t think I need a USB stick for either as they are both already WiFi connectable.
Correct me if I am wrong.
Cheers
J
One way to find out, on the top front of each of your appliances, there is a a small slot where the USB dongle is installed. It’s a panel that pops up from the top.
Another thing, are you using the Classic version of the SmartThings app? You should try using the non-classic version if so. There is a a wizard for adding your washer/dryer that prompts you to connect to the machines wifi directly, then set them up on your home network. After that, they should appear in the app.
I believe part of the issue is that the OP has a SmartThings account and also a Samsung account.
Thanks Jodi,
I can not find a USB slot on my devices. I do have a “Smart Control” button how ever.
I have tried using the new ST app but like I said in my original post, it tells me that it can not connect to the Samsung Account"
J
Thanks JKP,
So what would you suggest? I do have both apps (classic and new).
My entire house runs on the Classic app at the moment. If I can not get the appliances to connect to classic app, then I am not interested in hooking them up. It is not worth the effort to functionality ratio.
Cheers
J
Well, @jody.albritton is a ST staff member so hopefully he can refer you to the appropriate resource.
My suggestion would be to contact ST support and ask if there might be a way to migrate your ST account over to a Samsung account. Even though I am not sure there is a process to do that.
https://support.smartthings.com
Calling is generally the best method if it is available
You are the second person in the past couple of days mentioning they were still on a SmartThings account. Not sure when they will finish migrating everyone over.
I will just echo that you should contact support or email support@smartthings.com
You will need to have a Samsung Account and at least install and configure the newer appliances with the “new” app.
Thanks Jodi,
I have a Samsung account but I can’t find good instructions on how to connect the appliances to my WiFi.
I have call ST support and need to wait until Monday as they are not open on the weekends.
Cheers
J
if you open the new app and add a device, in the list you will see a washing machine. Just follow the instructions from there. It will give you the directions for connecting the washer AP and configuring your own wireless network password.
Like I said, I get a message “can’t connect to Samsung account” and then it goes back to the beginning.
J
Are you getting that when trying to log into the app or when trying to add a device?
Jodi,
trying to add a device
J
Just curious - are you on Android 10?
yep. Google Pixel 2+ on Android 10
that’s the problem. users are reporting the new ST app is not fully compatible with Android 10.
Thank you JKP,
I tried my old iPad mini and all is connected now. I guess Samsung need to update their app to be compatible with Android 10
Cheers mate
J