Hi had a firmware update on a Matter Hub and suddenly all the devices were removed from SmartThings. And re-added. Now I can’t add anymore devices. The app says I’m over the 300 limit. And I can’t sign into my.SmartThings.
I’ve not added any actual devices so shouldn’t be over the limit.
An unexpected error occurred
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We have logged this error for support. If this error persists, email us at support@smartthings.com with the Reference ID and Error Time included below.
- Reference ID: 088082d1-97fc-59e5-9865-65940c7d472d
- Error Time: 2026/07/05 19:28:36