Cannot log on to app


Trying to help my sister- she cannot log on. Getting this:

(Jason) #2

Make sure username and password are correct and that she has been added as a user.

I don’t know that there is anything else the community can troubleshoot, you should contact


Thanks Jason. It’s my sister’s account and her log in info is correct. I have reached out to smartthings- it takes forever to hear back


This was happening to my wife’s account this past weekend for a couple of hours, then all of a sudden, it worked. I know I was using the correct username/password.


I had emailed support- they fixed it.

(Joepnj) #6

We are all getting the same message… haven’t been able to use the system since last night…

No response from SUPPORT…

(Matt) #7

No no, it’s all fine now, didn’t you check the status page? I’m joking, the status page says it’s fine but it clearly is full of lies. Rabble rabble.