Cannot add second VZ Samsung Tracker SM-V110V (2018.11)

[jkp]

This thread may offer some details… but in regards to AT&T

Cannot add second SmartThings Tracker to App

Hi, First, thanks for making the SmartThings tracker product! I have two. The first one was added in the app thru the Favorite link which already had a “SmartThings Tracker” in the app in my wife’s account on her iPhone. During the installation process, it asked us about what was the device going to be tracking. It works like a charm. Then we tried adding the second SmartThings Tracker by going through Add a device. It doesn’t ask me about what was the device going to be tracking. It never shows the green light nor red-green-blue lights flashing as the manual says. We cannot add the second device in the app. Then I added the app on my iPhone with her account. Same issue. Then I tried adding the second device on my iPhone using my Samsung account, same issue. How do I proceed a…

Tagging @Automated_House in case there is a difference with Verizon