# Cannot add hub to app - missing Hubs device category (and many others)

**URL:** <https://community.smartthings.com/t/cannot-add-hub-to-app-missing-hubs-device-category-and-many-others/129355>\
**Category:** SmartThings (Samsung Connect)\
**Created:** [June 28, 2018, 1:11pm UTC](https://community.smartthings.com/t/cannot-add-hub-to-app-missing-hubs-device-category-and-many-others/129355 "2018-06-28T13:11:59Z")\
**Posts on this page:** 1\
**Showing post:** 10

<div class="post-metadata">

**Author:** ![benek](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/benek/32/81488_2.png) [@benek](https://community.smartthings.com/u/benek)\
**Post date:** [December 2, 2018, 3:48am UTC](https://community.smartthings.com/t/cannot-add-hub-to-app-missing-hubs-device-category-and-many-others/129355/10 "2018-12-02T03:48:37Z")

</div>

Hi,  
After 10 days and two e-mails I’ve got a response from SmartThings:

_Thanks for reaching out, we appreciate your patience._

_I looked into the situation for you, and I regret to inform you that certain SmartThings features, like adding a hub, is not yet supported in Australia. That would explain why you haven’t been able to locate an option on the application to add a WiFi/Hub device. I understand that you were migrating to a different hub, so I would recommend taking a look in the SmartThings Community to see if any of our members have found a way to successfully connect their devices in your area._

It answers the question but does not solve the problem. Hope someone knows how to work around this.  
Cheers,  
Ben

---

_[View the full topic](https://community.smartthings.com/t/cannot-add-hub-to-app-missing-hubs-device-category-and-many-others/129355)._