I can’t get a Smartthings Motion Sensor from 2015 to pair. So I googled to find the support page and got this link:
It asked me to login (!?), and it didn’t accept any of my existing passwords for my old SmartThings account or my Samsung account, nor for the old support.smartthings.com account when it to zendesk. I used the password reset form and changed the password. Now I can login to the page and it says:
You’re not authorized to access this page
I checked a few other support pages that were in my history, and they all fail this way. E.g.,
So it looks like none of the device support pages are available anymore. Hopefully this is just something broken with the new website and they haven’t really removed the content.