I have used the Smart Alarm app before we got v2. I never disabled it even when we got v2 which came with the Smart Home Monitor setup system.
My problem: when I arrive home some of the time, the built-in Home Monitor system doesn’t disarm, but the external app disarms. And if i try to disarm it manually (both using Home routines or hitting the disarm button), it just sits there spins on disarm and eventually stops and continues being armed. This means all my sensors are triggering intruder alert. Here is the scary thing to me: the Fortrezzz Siren never goes off in this period. The only time i have heard the alarm go off is if both the app and the built in system are triggering. This leads me to believe realistically the app is the thing triggering the alarm.
Actually right now, the Smart Home Monitor tab is stuck there saying Loading (Obviously, this is related to the current outage problems) Does anyone else get these periods where the auto arm/disarms don’t work, manuals also don’t work, and are you having sirens not triggering?
Related if my system has lost connection to the internet, my presence sensor keychain fob doesn’t disarm the system.