My wife & I both have Nexus tablets & since the update later part of last week we can not log back in.
We are able to enter correct email & password
Next page asks for location US
next page says "Enter Activation Code"
enter code hit next & says "Your Code is not Valid"
It is acting like I do not have an existing account which I do.
I was able to sign back into my account on my Nexus5 phone with no problem.
Anyone else have same problem or what is the solution?
Thanks Mike
Tagging @Aaron
Same problem On my wife’s LG phone.
Before update everything work on all devices.
Mike
I had this on my smarttiles tablet last night. (Fire tablet running CM 12.1) Figured app wasn’t up to date. Would attempt to log in, but never finished. I moved on to different device to see what I wanted.
Having the same issue. Update and now it asks for activation code. Only problem I do not have that card.
Any solution for the problem???
I see it is not just me or something I am doing.
Mike
Couple different things going on here:
- Some customers are using a different email address than they initially used when setting up SmartThings
- Some customers are being prompted to create a new location on a different server. If you see this, just back up to the main screen and you should see your locations under the hamburger icon
- If you are still having issues, email support@
Contacted support on this problem. What you need to do is follow instructions in link below
I did & everything is working fine now.
Mike
I had the same problem. Customer service told me the solution. When you log back in to ST app, select “New User”, NOT “I already have account”. I know that sounds counter intuitive, but it worked.