After the update my Buttons haven’t worked properly. It’s a lottery… Some of them work and most of them don’t. You have to to activate them by pressing the Button several times before a routine activates - and mostly nothing happens. I have a v3 Hub.
Hi, @Matti_Koskinen
I moved your post here since this needs further investigation.
Are the button devices the only ones having problems with automations?
It would be really helpful if you help us check the following:
- Enter the device’s details of one of those buttons
- Then, press the button and check if the status of “Standby” changes to “Pressed” or the corresponding value, depending on what you did with the button (Held, double pressed, etc.)
- If the button isn’t showing a status change there and then, when it does the Routine finally works, then we need to see where the commands are delaying.
- Is this the Routine running locally or in the Cloud?
Hi!
Sorry for the delay. I’ve had similar problems with the last updates (except the last one before this).
Are the button devices the only ones having problems with automations?
Yes, the issues appear to affect only the Button devices. Other devices seem to work normally without automation problems, but It seems that there isn’t a clear logic with the issue. The situation varies with different Buttons in different rooms. I would like say that the problems come up mostly when the Button hasn’t been pressed for a long time (hours).
Enter the device’s details of one of those buttons
Here are the details for one of the buttons:
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Model: button
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Manufacturer (Code): Samjin
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Connection Type: Zigbee
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Connected Hub: KalaHub
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Firmware Version: 00000014
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App Version: 2.3.57-22
Then, press the button and check if the status of “Standby” changes to “Pressed” or the corresponding value
When the button works correctly, the status changes to Pressed (or Double pressed, etc.), as shown in the activity log. However, when the issue occurs, the status does not change at all — the button doesn’t respond until it’s removed and reattached. After that, the green LED turns on and the button starts working again.
If the button isn’t showing a status change there and then, when it does the Routine finally works, then we need to see where the commands are delaying.
That matches what happens: the routine only runs once the button finally reports its status again after reconnecting.
Is this the Routine running locally or in the Cloud?
According to the routine list:
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Pressed → Cloud
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Double pressed → Local
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Held → Cloud
Best,
Matti
Hi, @Matti_Koskinen
Thank you for the feedback, it is super helpful
So it seems that the devices are losing connection to the hub since it doesn’t send status reports until you rejoin them. If they took a while but responded by themselves, then the issue would be that they are sleepy.
Buttons are configured not to be marked offline/online since they can be moved outside the house/location and then come back.
So, please help us submit the hub logs after you run this tests:
- In a device that isn’t responding, push the button a few times and take note of the date and time, and share it with m,e including your timezone.
- Then, submit the hub logs as follows:
- In the Advanced Users app, enter the “Hubs” section
- Enter the corresponding Hub and click on “Dump Hub logs”
- Confirm the process by clicking on “Dump Hub logs” again in the pop-up.
- You’ll get a green box at the top confirming the Hub logs were requested.
- Share the name of the device you tested so I can find it in your account
- Finally, provide support access to your account:
Hi, @Matti_Koskinen
Just following up on this case, are you still experiencing it? In my previous reply, I requested additional information to be able to report the issue in case you do.
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