Bug in power consumption

Helder_Rodrigues · October 17, 2022, 11:24am

I was asking @Mariano_Colmenarejo for help who recommended me to talk to you…
I have a Neo coolcam Z-wave socket with energy meter, but it has a bug in the energy meter. It won’t let me reset the costs…
This socket does not have Driver Edge yet… It was added by the app and I chose to add by brand …

This one I already added by z-wave device and the consumption meter doesn’t even appear… if I choose a different driver it also appears like this… and it doesn’t let me reset the consumptions…

the default driver it looks like this

You can help?

Thanks

nayelyz · October 17, 2022, 3:33pm

Hi, @Helder_Rodrigues!

For this device, is this the fingerprint?

github.com

ALamchaS/SmartThingsPublic/blob/master/devicetypes/smartthings/zwave-metering-switch.src/zwave-metering-switch.groovy#L37


      
          
          		fingerprint inClusters: "0x25,0x32"
          		fingerprint mfr: "0086", prod: "0003", model: "0012", deviceJoinName: "Aeotec Micro Smart Switch"
          		fingerprint mfr: "021F", prod: "0003", model: "0087", deviceJoinName: "Dome On/Off Plug-in Switch"
          		fingerprint mfr: "0086", prod: "0103", model: "0060", deviceJoinName: "Aeotec Smart Switch 6"
          		fingerprint mfr: "0086", prod: "0103", model: "0074", deviceJoinName: "Aeotec Nano Switch"
          		fingerprint mfr: "0086", prod: "0003", model: "0074", deviceJoinName: "Aeotec Nano Switch"
          		fingerprint mfr: "014F", prod: "574F", model: "3535", deviceJoinName: "GoControl Wall-Mounted Outlet"
          		fingerprint mfr: "014F", prod: "5053", model: "3531", deviceJoinName: "GoControl Plug-in Switch"
          		fingerprint mfr: "0063", prod: "4F44", model: "3031", deviceJoinName: "GE Direct-Wire Outdoor Switch"
          		fingerprint mfr: "0258", prod: "0003", model: "0087", deviceJoinName: "NEO Coolcam Power plug"
          		fingerprint mfr: "010F", prod: "0602", model: "1001", deviceJoinName: "Fibaro Wall Plug ZW5" // EU
          		fingerprint mfr: "010F", prod: "1801", model: "1000", deviceJoinName: "Fibaro Wall Plug ZW5" // UK
          	}
          
          	// simulator metadata
          	simulator {
          		status "on":  "command: 2003, payload: FF"
          		status "off": "command: 2003, payload: 00"
          
          		for (int i = 0; i <= 10000; i += 1000) {

I see the energyMeter capability should show a pushButton but it’s missing. Can you check if that button appears in this tool, please? my.smartthings.com
If not, I think you can send the command directly from the API: API | Developer Documentation | SmartThings
Or the CLI, sample command:

smartthings devices:commands deviceID main:energyMeter:resetEnergyMeter()

When you get an “out of range” message because the value received is out of the limit (0-999.9), you can confirm that using the CLI as well:

smartthings devices:status deviceID

Is this device the same model as the first one? the device profile is assigned depending on the fingerprint

Helder_Rodrigues · October 19, 2022, 8:19am

Hi @nayelyz , sorry for the delay in responding!

Yes, it’s the Neo coolcam socket,

I have several of these outlets. But only in one outlet, I uninstalled and re-added the new system… The others are supposed to migrate automatically right?

nayelyz:

I see the energyMeter capability should show a pushButton but it’s missing. Can you check if that button appears in this tool, please? my.smartthings.com
If not, I think you can send the command directly from the API: API | SmartThings Developers
Or the CLI , sample command:
smartthings devices:commands deviceID main:energyMeter:resetEnergyMeter()

I’ll be honest, I’ve tried to do this, but I don’t understand anything and I couldn’t!
Sorry

andresg · October 19, 2022, 11:57pm

Hi, @Helder_Rodrigues

I am Andres, a member of the Developer Support team.

Do you know the fingerprint of your device? Can you please share it with us? If you don’t, please let us know. It should look something like this:

Do you know what the CLI is? Do you have installed in your computer?
Have you ever used the web version of SmartThings my.smartthings.com? Please, click that link, login and let us know if you see things differently

Helder_Rodrigues · October 20, 2022, 8:04am

Hi @andresg

I’ve already opened this link, but I don’t use it, when I open the device it appears like this… This image is from the socket I added with edge driver…

If I change the driver for Mariano Z-wave Thing Mc give me this info

Z-Wave Device:
Id: 0f50ed6b-2e55-4a4d-bf48-9931b8613d1c
DNI: 0x6A
Manufacturer: 0x0258
Product Type: 0x0200
Product ID: 0x1027
End Point & Command Class: [0]: ZWAVEPLUS_INFO, SECURITY, SECURITY_2, TRANSPORT_SERVICE, POWERLEVEL, VERSION, ASSOCIATION, MULTI_CHANNEL_ASSOCIATION, ASSOCIATION_GRP_INFO, MANUFACTURER_SPECIFIC, DEVICE_RESET_LOCALLY, SWITCH_BINARY, METER, NOTIFICATION, CONFIGURATION, SUPERVISION

As I said earlier I have several of these outlets…
Which are still without the controller… In Grovy they appear like this…

Switch Device Sirene Garagem

Name	Switch
Label	Sirene Garagem
Type	Z-Wave Metering Switch
Version	Published
Device Network Id	09
Status	ONLINE
Hub	Hub
Group	Garagem
Last Activity At	2022-10-20 8:59 AM WEST
Date Created	2021-12-07 9:54 PM WET
Last Updated	2022-08-19 10:16 PM WEST
Route	This Device (09) ↔ Persiana Cozinha (2A) ↔ Hub
Metrics	* Received Messages From Device: 2764

Received Messages From Device (Duplicates): 127
Messages Transmitted to Device: 218
Messages Transmitted to Device (Failures): 2
Updated Time: 2022-10-19 10:48 PM WEST|
|Data|* MSR: 0258-0200-1027
networkSecurityLevel: ZWAVE_S2_FAILED|
|Raw Description|zw:L type:1001 mfr:0258 prod:0200 model:1027 ver:2.23 zwv:6.04 lib:03 cc:5E,98,9F,55,73,86,85,8E,59,72,5A,25,32,71,70,6C|
|Current States|* energy: -2.1474778E7 kWh
power: 0.0 W
switch: off
checkInterval: 1920 s
switch: off|
|Execution Location|Local|
|Events|List Events|
|In Use By|* SharpTools
HdR Casaa / HdR Casaa (webCoRE Storage)|

Power consumption is out of range and I can’t reset.
On the new platform it looks like this…

Quite honestly, I’ve tried to install it, but I couldn’t, I don’t know if it’s because I don’t have permissions on the company’s pc!
And I don’t understand much either! Sorry!

Helder_Rodrigues · October 24, 2022, 9:22am

Hi @andresg any progress on this topic?

Thanks

andresg · October 24, 2022, 9:24pm

Hi, @Helder_Rodrigues

No news so far. I pinged them again to see if this helps moving thing forward.

andresg · November 15, 2022, 9:49pm

Hi, @Helder_Rodrigues

We would need you to provide us Support Access to move forward with our investigation. The way to do that is by following these steps:

1.Go to the SmartThings Web
2. Log in to your Samsung Account
3. Select Menu (⋮) and choose Settings
4. Toggle on Account Data Access
5. Select the time period and confirm - In this step, please select “Until turned off”, once the team finishes, we’ll let you know so you can disable it again.

And please confirm us the email address linked to your Samsung Account. Is the same one you have in your Community account?

Helder_Rodrigues · December 4, 2022, 4:20pm

Hi @andresg

I apologize for the delay … I had not seen his message!

I already activated the access as you asked!

The account email is helderdr@gmail.com

Today I managed to reset all devices through the CLI (I’ve been looking at forums how to do it), but a button should appear to do it in the app, right?

Thank you for your help

Helder_Rodrigues · December 23, 2022, 11:15am

hello @andresg

Any news? Do I continue to give access?
Thanks

Bug in power consumption

Switch Device Sirene Garagem

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