Bug in power consumption

Devices & Integrations
1

Hi, @nayelyz

I was asking @Mariano_Colmenarejo for help who recommended me to talk to you…
I have a Neo coolcam Z-wave socket with energy meter, but it has a bug in the energy meter. It won’t let me reset the costs…
This socket does not have Driver Edge yet… It was added by the app and I chose to add by brand …

Screenshot_20221017-121949_SmartThings
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Screenshot_20221017-121939_SmartThings
Screenshot_20221017-121939_SmartThings1080×2400 184 KB

This one I already added by z-wave device and the consumption meter doesn’t even appear… if I choose a different driver it also appears like this… and it doesn’t let me reset the consumptions…

Screenshot_20221017-102736_SmartThings
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Screenshot_20221017-102746_SmartThings
Screenshot_20221017-102746_SmartThings1080×2400 157 KB

the default driver it looks like this

Screenshot_20221017-122243_SmartThings
Screenshot_20221017-122243_SmartThings1080×2400 128 KB

Screenshot_20221017-122248_SmartThings
Screenshot_20221017-122248_SmartThings1080×2400 166 KB

You can help?

Thanks

2

Hi, @Helder_Rodrigues!

For this device, is this the fingerprint?

I see the energyMeter capability should show a pushButton but it’s missing. Can you check if that button appears in this tool, please? my.smartthings.com
If not, I think you can send the command directly from the API: API | Developer Documentation | SmartThings
Or the CLI, sample command:

smartthings devices:commands deviceID main:energyMeter:resetEnergyMeter()

When you get an “out of range” message because the value received is out of the limit (0-999.9), you can confirm that using the CLI as well:

smartthings devices:status deviceID

Is this device the same model as the first one? the device profile is assigned depending on the fingerprint

3

Hi @nayelyz , sorry for the delay in responding!

Yes, it’s the Neo coolcam socket,

I have several of these outlets. But only in one outlet, I uninstalled and re-added the new system… The others are supposed to migrate automatically right?

I’ll be honest, I’ve tried to do this, but I don’t understand anything and I couldn’t!
Sorry

4

Hi, @Helder_Rodrigues

I am Andres, a member of the Developer Support team.

  • Do you know the fingerprint of your device? Can you please share it with us? If you don’t, please let us know. It should look something like this:

  • Do you know what the CLI is? Do you have installed in your computer?

  • Have you ever used the web version of SmartThings my.smartthings.com? Please, click that link, login and let us know if you see things differently

5

Hi @andresg

I’ve already opened this link, but I don’t use it, when I open the device it appears like this… This image is from the socket I added with edge driver…

image
image1366×768 106 KB

If I change the driver for Mariano Z-wave Thing Mc give me this info

Z-Wave Device:
Id: 0f50ed6b-2e55-4a4d-bf48-9931b8613d1c
DNI: 0x6A
Manufacturer: 0x0258
Product Type: 0x0200
Product ID: 0x1027
End Point & Command Class: [0]: ZWAVEPLUS_INFO, SECURITY, SECURITY_2, TRANSPORT_SERVICE, POWERLEVEL, VERSION, ASSOCIATION, MULTI_CHANNEL_ASSOCIATION, ASSOCIATION_GRP_INFO, MANUFACTURER_SPECIFIC, DEVICE_RESET_LOCALLY, SWITCH_BINARY, METER, NOTIFICATION, CONFIGURATION, SUPERVISION

image
image1366×768 118 KB

As I said earlier I have several of these outlets…
Which are still without the controller… In Grovy they appear like this…

Switch Device Sirene Garagem

Name Switch
Label Sirene Garagem
Type Z-Wave Metering Switch
Version Published
Device Network Id 09
Status ONLINE
Hub Hub
Group Garagem
Last Activity At 2022-10-20 8:59 AM WEST
Date Created 2021-12-07 9:54 PM WET
Last Updated 2022-08-19 10:16 PM WEST
Route This Device (09) ↔ Persiana Cozinha (2A) ↔ Hub
Metrics * Received Messages From Device: 2764
  • Received Messages From Device (Duplicates): 127
  • Messages Transmitted to Device: 218
  • Messages Transmitted to Device (Failures): 2
  • Updated Time: 2022-10-19 10:48 PM WEST|
    |Data|* MSR: 0258-0200-1027
  • networkSecurityLevel: ZWAVE_S2_FAILED|
    |Raw Description|zw:L type:1001 mfr:0258 prod:0200 model:1027 ver:2.23 zwv:6.04 lib:03 cc:5E,98,9F,55,73,86,85,8E,59,72,5A,25,32,71,70,6C|
    |Current States|* energy: -2.1474778E7 kWh
  • power: 0.0 W
  • switch: off
  • checkInterval: 1920 s
  • switch: off|
    |Execution Location|Local|
    |Events|List Events|
    |In Use By|* SharpTools
  • HdR Casaa / HdR Casaa (webCoRE Storage)|

Power consumption is out of range and I can’t reset.
On the new platform it looks like this…

image
image1366×768 117 KB

Quite honestly, I’ve tried to install it, but I couldn’t, I don’t know if it’s because I don’t have permissions on the company’s pc!
And I don’t understand much either! Sorry!

6

Hi @andresg any progress on this topic?

Thanks

7

Hi, @Helder_Rodrigues

No news so far. I pinged them again to see if this helps moving thing forward.

8

Hi, @Helder_Rodrigues

We would need you to provide us Support Access to move forward with our investigation. The way to do that is by following these steps:

1.Go to the SmartThings Web
2. Log in to your Samsung Account
3. Select Menu (⋮) and choose Settings
4. Toggle on Account Data Access
5. Select the time period and confirm - In this step, please select “Until turned off”, once the team finishes, we’ll let you know so you can disable it again.

And please confirm us the email address linked to your Samsung Account. Is the same one you have in your Community account?

2 Likes
9

Hi @andresg

I apologize for the delay … I had not seen his message!

I already activated the access as you asked!

The account email is helderdr@gmail.com

Today I managed to reset all devices through the CLI (I’ve been looking at forums how to do it), but a button should appear to do it in the app, right?

Thank you for your help

10

hello @andresg

Any news? Do I continue to give access?
Thanks