Anyone else having an issue with thermostats not updating? ST is not displaying what the actual thermostat has. When I goto the device in the app and look at “recently” I see the last connection is 5+ hours old which I assume explains why ST is not current.
Any work around or things I need to check? Thanks
I’m having some API issues this morning and now both of my thermostats are showing offline but they are online on the Nest app itself.
I haven’t posted in quite sometime - because it is working so well.
Is this a Nest issue? I have turned logging on in the diagnostics app but haven’t been able to figure out the root.
They are showing Online now but API still Has Issue.
Mine has also been sending notifications saying offline, when in the Nest app it is online. Might just remove the SmartApp as it seems flaky.
Strange. Mine just updated about 2 minutes ago, has been showing lastConnection 20 hours ago until just now.
Does the Nest developer API often go down? Noticed this twice now this week, while the Nest App itself works each time. Was just about to uninstall NST manager and reinstall.
I regularly see some issues with Nest APIs. You can look at IDE logs, and go into NM app and save/done your way out.
Typically you don’t need to reinstall as Nest gets their cloud going again, but IDE logs can show you if there are other errors (authentication, etc).
My experience typically is not a “complete down event” occurs, but some portion of their cloud or accounts may have a problem (I have some devices that have a problem, and others that don’t). Nest will ask you to watch your home network if you contact them. They typically will ask you to reboot your router first. I have seen this help (I use google wifi), but most of the time this does not change anything.
Noob question, just started with ST about a week ago. How do you get to the logs (where I can see everything) taking place? Tried from My Locations > Location > Installed SmartApps > NST Manager but don’t see full logs, only recent events.
EDIT - Maybe found it:
9:32:08 AM: info ||| NST Manager (v5.5.5) | Updating Device Data (Last Updated: 556 seconds ago) (async)
9:31:58 AM: error | NST Manager (v5.5.5) | procNestResponse(dev) error - (Status: null - Received Response…) - [ErrorLink: null]
9:31:58 AM: warn || NST Manager (v5.5.5) | [procNestResponse(dev)] | Status: (null) | Error Message: null
9:31:15 AM: info ||| NST Manager (v5.5.5) | Updating Device Data (Last Updated: 503 seconds ago) (async)
9:30:41 AM: warn || NST Manager (v5.5.5) | Nest API Issues may still be occurring. Status will clear when last updates are good (Last Updates: [true, true, true, true, true, true, true]) | Issues began at (Sat Nov 03 09:25:46 EDT 2018)
Hi, Had a few notifications saying my Nest Protect had dropped off line. So I updated the code for all smartapps and device handlers as per instructions on wiki page (shame UK doesn’t have auto upgrades yet !!) But since I’ve done that … Nest manager is now refusing to open in mobile app. Tried to delete everything and start again but ide says in use by another user which ios strange as Im the only user? Anyway logs show these errors
1121017d-1b44-498b-9b3f-16fd3ffd2770 14:00:05: error java.util.concurrent.TimeoutException: Execution time exceeded 20 app execution seconds: 72747552719725 @line -1 (sendExceptionData)
1121017d-1b44-498b-9b3f-16fd3ffd2770 14:00:05: error getNestStructures Exception: java.util.concurrent.TimeoutException: Execution time exceeded 20 app execution seconds: 72747552719725 @line -1 (apiIssueEvent)
So tried to reset the OAauth , nope that didnt fix it… and then run out of ideas.
So since the notification to update my devices have gone off line and are no longer in the mobile app… Can we have the previous version back please as this worked … 5.5.5 doesnt. !!
Any ideas any one
It seems to have mostly cleaned itself up. My virtual thermostat is still showing it has an API issue though. Is that just because it hasn’t had any events?
Spoke too soon
“10:11:02 AM: error | Manager: NST Manager (v5.5.5) | procNestResponse(str) error - (Status: null - Received Response…) - [ErrorLink: null]”
Yeh just received another notification that there another critical update so maybe that fixes it but I cant find that update ?
I’m guessing there really isn’t much to be done. Null for the error code isn’t very helpful but at least I am not alone.
I’m having the same issues but I think Nest is the one having problems, my ‘Nest’ Account was set to away and yet had my ‘home’ temperatures set, think they’re having cloud issues or something.
This morning I was seeing API error messages, and updating to 5.5.5 worked for me, however I also opened the NST Manager SmartApp and pressed “save”.
Ok so think i’ve fixed it. Uninstalled from mobile app totally. Deleted from IDE. Re created in IDE and then re-installed in app. Took a lot of meshing about and a lot of time for what should have been a simple update. Why cant we have auto update app/device handlers ?
Use the Community Installer, it won’t auto update but it makes things a heck of a lot easier:
Hi - I have NST Manager up and running. I would like to create a smartapp that turns on a register fan (connected through a smart outlet) when the Nest thermostat goes into active heating or cooling mode. I can’t seem to find a logical hook or state to trigger the smartapp. Any advice? I’m a bit of a noob - sorry if this is real basic stuff. This forum is tough to navigate.
Webcore is the way to go.
If you use the Built-in automation app there is a fan control feature that does exactly what your asking for
Hi,
How do I update the the Wunderground weather location? The location I have set is not giving any data and I can’t see a way of changing it.
Thanks.