Bosch Thermostatt II mater going offline

Devices & Integrations
1

Hi,

i have a bosch Thermostatt II +M (matter).

it keeps on going offine with my hub V3 with firmware 000.058.00010

if i start the hub or restart the thermostatt then it start working again for couple of hours and then goes again in offline state.

Hub and Thermostatt both are updated to the latest firmware versions. They are very near to each other. The device physically works fine all the time. its not hanged, only seems to be the connection between the hub and the device get lost after couple of hours.

My hub has a fixed IP Address in router settings. Hub is connected to router over the LAN (not WIFI)

All other matter devices works perfectly.

2

Hi, @eafarooqi
Have you checked if controlling the physical thermostat brings it back online? I see you mentioned it works. This is just to confirm if the connection becomes fully unresponsive until the restart.

Could you please provide the following information?

  1. Submit the hub logs when the Matter device goes offline and take note of the date and time, and share it with me, including your timezone (for example: October 14th at 11:47 am GMT-6).
  1. In the Advanced Users app, enter the “Hubs” section
  2. Enter the corresponding Hub and click on “Dump Hub logs”
  3. Confirm the process by clicking on “Dump Hub logs” again in the pop-up.
  4. You’ll get a green box at the top confirming the Hub logs were requested.
  1. Provide the name of the device(s) that goes offline
  2. Confirm the email account registered in the forum is the same one you use for SmartThings. If not, please share it with me over DM
  3. Enable support access to your account:
  1. Go to the SmartThings Web (my.smartthings.com)
  2. Log in to your Samsung Account
  3. Select Menu (⋮) and choose Settings
  4. Toggle on Account Data Access
  5. Select the time period and confirm - In this step, please select “Until turned off”, once the team finishes, we’ll let you know so you can disable it again.

See more information about this access here: https://support.smartthings.com/hc/en-us/articles/36170233944852-Enabling-Account-Data-Access-for-Support