Hi, if, by offline you mean that it shows the cloud icon like in this picture you shared:
This means the capabilities weren’t initialized and your device is not reporting new values, this could be because:
- The joining process wasn’t completed (you need to wait in the “scan nearby” page a few seconds after the device is found)
- There was an error during the joining process. (you can verify this in the Hub logs)
Initialize the Hub logging
- Download the latest release of the CLI and save it in a specific folder
- Open that folder in the terminal and run a simple command such as
smartthings devices
- This will open a browser page where you have to log in to your account and authorize the access.
- Once it says “you can close this window”, run the command
smartthings edge:drivers:logcat
. - It will prompt you the IP address of your Hub which you can find in the IDE > My hubs.
Note: you can also get this from your router’s configuration page. Each manufacturer has a different way to access this page but generally, you need to enter a specific local IP address in your browser - Select the corresponding driver