https://wiki.winkathome.net/Wink_Relay_-_Smart_Home_Wall_Controller
Hard reset of a relay
- While holding top right switch (physical button) on Relay, press soft reset button underneath faceplate
- Continue holding top right button until “System recovery” screen appears
- Press bottom switch twice, or until “wipe data/factory reset…” is highlighted
- Press top switch once to select “wipe data/factory reset…” option
- Screen will display message - “Confirm wipe of all user data? THIS CAN NOT BE UNDONE”
- Using bottom switch, navigate down until “Yes - - delete all user data” is selected
- “Wiping data… Formatting /data…” screen will appear, followed by original “System recovery” screen
- Press top switch to select “Reboot system now” option. “ERROR” may appear on screen, this is normal.
- Relay will reboot, and should eventually load main Relay home screen. If home screen does not load, Relay may require one more soft-reset (press button under faceplate).