Automated "Hello, Home" actions not changing Smart Home security modes


#1

I’ve been having 2 of my “Hello, Home” actions automatically arm and disarm my Smart Home security modes based on certain factors. Recently (1 week or so ago) I noticed that even though the actions are running (lights are shut off and the action is visible in the Hello, Home log) the security mode never changes. The strangest part is that when I manually activate the action, the security mode changes as expected. I tried recreating the actions, but I cannot get them to change when the action is activated by an automatic trigger. Please help as I rely on this functionality.

Red box indicating what happens when the action is automatically triggered.

Red box indicating what happens when the action is manually triggered

Note that the security mode is properly changed during manual trigger.


(fightingmajor) #2

Plenty of threads about this already.


(Mark) #3

Have you asked ST support?