I’ve been using an August Pro connected to ST for about a year now without any problems. However, within the last two weeks, the August has stopped responding consistently to ST. If I click “Unlock” on ST, it shows that it’s sending the command but the door never responds or unlocks.
It works sometimes, but I really can’t get it to respond consistently. Mostly it locks fairly consistently, but not 100% reliably, either. This is very frustrating.
The live log on the graph page isn’t helpful at all (it just says “[DTH] Executing unlock() for device Front Door”). I tried changing the DTH from “Z-Wave Lock” to “Z-Wave Lock without code” to see if that helped, and it doesn’t either. I shot off emails to both August and ST support but no responses yet. Anyone know what I can do?