This is for the device manufactorers out there. I’m going to be a bit blunt, and also very honest.
If you want to sell products, and if you want to not get products returned to your dealers you need to make them fully Smartthings ready.
In the last three days I have attempted to get several different manufacturers products to work properly with my brand new shiny Smartthings hub. Some worked, some did not. I have a HIGH level of mistrust and frankly dissapointment in some of your products right now.
As a consumer I have an Expectation that when I buy something it actually works, and works the first time. I have an expectation that all of the functions that you advertise work properly. That’s why I trusted you with my hard earned money.
My smartthings hub worked right out of ther box. I created a Samsung account, downloaded the app, just like in the instructions and it worked wonderfully. Great job Samsung!
Then I started to pair devices to it. The first thing I paired was some Samsung motion sensors. What a Easy process. Follow the directions, scan the back of the unit, and Wow, it works. Just like you expect it to do. Another smiley face for Samsung.
Then I paired some First Alert Smoke Detectors. Easy process, they paired right up. Yippee.
Same thing with my IRIS/Centralite 3 outlets. Easy peasy. I was on a roll.
Then my spiffy brand new Aeotec SmartSwitch 6 units arrived. I was so happy until I actually tried to pair them. What a difficult process. First they were not listed in the drop down list for outlets. It took me hours of frustration to figure out that they were listed under dimmers. Even then pairing was a slow, unplesant process. I am still fighting with one of them. Then I find out that the cool features you have in your literature do not work with Smartthings. Get your product act together Aeotec! Remember that you are not selling these things to developers. You are selling them through Amazon to Consumers. We have expectations that they actually work, and are easy to pair. Even now when I press the “on” or the “off” button on my app it can take up to a minute for the device to actually make the change, and report back that it’s done. You need to fix whatever issues there are and fix them quickly, or you can expect to get them returned to Amazon.
You manufactorers are not going to make your sales goals selling this stuff to hobby developers. At $50 a shot, you are looking at the consumer mass market as your target customer for home automation. If you are going to be in that market you need to have stuff that works right the first time, out of the box. Whatever you need to do to solve the issue, you need to do it.
Thanks for listening, and I hope you take this to heart. I really want you to succeed, and bring inovation and competition to the marketplace.