ATTENTION- SmartThings Support


(Joel W) #1

As you can see by the number of reports, that the last update to both IOS and Android have broken WiFi devices. Sofar WeMo and iHome are affected. I truly am not sure if it is something on your servers or the update. I am also on the Beta of the Super LAN Connect and the HUB firmware Beta. Others are not on these Betas.


#2

SmartThings support doesn’t officially monitor these forums. The best thing people can do is just to open a support ticket for any specific problem that they have. You can mention that you seen other people with the same issue in the forums, but a forum post itself won’t get any attention.

https://support.smartthings.com/hc/en-us


(Joel W) #3

I know it isn’t official, but when my GitHub integration was erased, support took control and fixed it as well as a nuber of others. I do have a support ticket in, just thought I would consolidate it.


(Luke - Backend Engineer) #4

I’m a dev here at ST, not a support agent :slight_smile:


(Joel W) #5

I stand corrected, Do you have any ideas what is going on with LAN devices since the update?


(Luke - Backend Engineer) #6

I’m not exactly sure, LAN interaction is a little outside of my domain of knowledge unfortunately