Hi All. Have bought a washing machine (WW90T684DLN) and tumble dryer (DV90T6240LN) recently. Have successfully connected both in the ST app and the tumble dryer functions work perfectly. However, when connecting to the washing machine, I get to the main screen where you can see cycle lists, my favourites etc. yet I keep getting an “asset was not found” error. When trying to access Laundry Recipes, a (very quick) “connecting to the server” message flashes up followed by “asset was not found”. It won’t let me go any further (I.e. laundry recipes does not work). I’ve tried contacting support in the UK but they’ve passed me on to Samsung Parts admin team and told me my part should be with me in 3-5 days! My thought is that the washing machine hasn’t been added to the backend database yet as it’s fairly new.
Just wondered if anybody here would be able to shed any light?