Hi All. Have bought a washing machine (WW90T684DLN) and tumble dryer (DV90T6240LN) recently. Have successfully connected both in the ST app and the tumble dryer functions work perfectly. However, when connecting to the washing machine, I get to the main screen where you can see cycle lists, my favourites etc. yet I keep getting an “asset was not found” error. When trying to access Laundry Recipes, a (very quick) “connecting to the server” message flashes up followed by “asset was not found”. It won’t let me go any further (I.e. laundry recipes does not work). I’ve tried contacting support in the UK but they’ve passed me on to Samsung Parts admin team and told me my part should be with me in 3-5 days! My thought is that the washing machine hasn’t been added to the backend database yet as it’s fairly new.
Just wondered if anybody here would be able to shed any light?
@SamsungUK Same issue with WD90T534DBN/S1
Washing machine shows as ready in the smarthings home screen but then you get “Asset was not found” when you select the device and cannot control the washer.
Additionally, I gave up trying to actually add the device with an iPhone as it never actually connected to the device despite being in AP mode. I had to use my Samsung tablet to add it. I think its probably a permissions thing in the new iOS as its far more restrictive to app in the latest iOS. It still needs testing as part of your release process (SDLC) Very poor!!!
Has anyone had any response at all for this? From Samsung or SmartThings? I have spent countless hours chasing ‘Support’ and got no where. Frustrating considering the price of the appliance the poor level of support you receive.
Core functions are working ( send programs to machine, start the machine remotely, smart remote control, edit programs, create custom cycles) but laundry receipt is not working and the asset error message always comes up!
I finally solved the issue (accidentally). After I gave up trying all I could find on Google and Samsung support was not really helpful. After a few months, my washer dispenser didn’t work correctly and an authorized service guy came to look into the issue all he did to try to solve the dispenser problem was Factory reset with his computer that he connected to the machine itself. However, this didn’t work for the dispenser and he ordered the new one but unintentionally he solved another problem I had. So the next time I opened the App I noticed the “asset was not found” error message didn’t show anymore and from this point app was fully functional.