“Asset Was Not Found” error in SmartThings app

Hi All. Have bought a washing machine (WW90T684DLN) and tumble dryer (DV90T6240LN) recently. Have successfully connected both in the ST app and the tumble dryer functions work perfectly. However, when connecting to the washing machine, I get to the main screen where you can see cycle lists, my favourites etc. yet I keep getting an “asset was not found” error. When trying to access Laundry Recipes, a (very quick) “connecting to the server” message flashes up followed by “asset was not found”. It won’t let me go any further (I.e. laundry recipes does not work). I’ve tried contacting support in the UK but they’ve passed me on to Samsung Parts admin team and told me my part should be with me in 3-5 days! My thought is that the washing machine hasn’t been added to the backend database yet as it’s fairly new.

Just wondered if anybody here would be able to shed any light?

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Hi, i have the same problem with my WR25M9960K, the app shows ‘asset was not found’

I am having the same issue with my WD90T534DBW.

Did you manage to resolve this?

I also have the same problem with 2020 WD5300T.

I am having the same issue with my WD11N64FRAX.

Me too with WD90T534DBN/S1
@samsung please fix.