Arlo created second Home location


(Paul T Sjordal) #1

I just installed an Arlo camera, and when I connected it to SmartThings, it is at a new location called “Home(1)” instead of Home like all my other devices.

What the heck is going on, and how do I move it to the location all my other devices are at?

Sorry, I tried a Google search on this topic and turned up bupkis.


(Paul T Sjordal) #2

OK, I figured out what went wrong, but not how to fix it.

When I set up and configured the Arlo device, my phone had VPN turned on, so my “location” IP address was probably in a different city. That is why when I set up the Arlo camera, it showed up in a new location “Home(1)” instead of Home.

I deleted the Arlo device and associated it with the correct Home location by turning VPN off on my phone before the pairing, but I still can’t figure out how to delete the old location. Does anyone have any ideas about that?