App stuck updating account

[Tharmagon]

I opened the Android app yesterday. It said it was updating my account. 24 hours later, is still updating my account. I have tried killing the app and reopening it. I have tried rebooting my phone. Still updating. What do I do, is usable.

[jkp]

Contact ST support at https://support.smartthings.com

[Tharmagon]

Ok I will. Thanks

[ero4444 (Eric)]

Crap, I just got the “you must take action” force over to Samsung notice

the change to Samsung account does NOT have to go smoothly or quickly. I got the banner about 7-8 weeks ago, I put it off for about a week, then started it, then it said “Updating your account / Please wait… / It usually takes few seconds to complete the update. If the update takes longer, we will notify you once it completes.” So I waited. After about 3-4 days of seeing this message and not being able to use the phone app on that phone, it looked tits-up so I called support - I forget the specific issue, but it took about 40 minute of investigation and testing. I do have custom smartapps and device handlers, but I don’t remember if they were involved. This problem did not affect different phones, dashboard or Echo interfaces. So yeah don’t do it on Friday if your phone is your ma…