Ok so I’m really pissed off. My app has been working great up til a few days ago. It kept logging me out and I noticed that there was an update on the play store but after reading the reviews of people that updated the app I disnt want to. Someone from smartthings contacted me and told me I had noth…

[image] SmartThings Outage - Mar 12 2018 General Discussion Status says says everything up. Alexa says smarthings not responding. App will not load. Tried removing and reinsatlling . Got error. Wes able to restore from backup. Was able to.log in. Very slow. And Alexa works…

When you say you “updated” in the Play store, did you update the Smartthings Classic version or did you install Smarttings Connect?

The outage is not related to you performing the update. I’ve not updated, yet my system became unavailable.

I updated the classic app in play store. I tried to install the new app and that doesn’t work at all. Not sure if it’s because existing users can’t use it yet but when I try it just tells me that the code that came with my hub is already registered and won’t let me. I really hope when the new app…

[image] vplw1226: I tried to install the new app and that doesn’t work at all. There are a number of discussions regarding the Connect app and the overwhelming opinion is that you should not attempt to use it until, as Samsung has stated, they advise you to upgrade. My guess is that trying …

Yup, my classic app hasn’t worked since 3/14. It worked briefly after the update, but then nothing. Automation via Stringify is also broken - which means a larger issue outside the app. All devices don’t work. Going to try chat support tomorrow… The changeover to the new app is no doubt the ove…

Hi @landrvr1 , Uninstall the classic app and that should fix it for you…Unless they disabled your Old SmartThing account and switched you over to the Samsung SmartThings platform. Worst case scenario, you need to pick up the phone and call their support line. . [image]

Well I had this issue before I installed the new app. I installed the new app only after being locked out of my other app. Guess I will call support (again) and hear them tell me a bunch of stuff that has already been done with no fix. Think just getting rid of Samsung all together will fix the …

Well, went on Live Chat and it turns out that my hub went ahead and mapped itself to a different network ID. Was on chat for about 30min or so, and the person said they would need to check things out further and email me later - which they did. The switching to a different network ID is something …

At this point in time, you may also want to ask them if it would just make it easier for you to switch to the new SmartThings (Connect) app and migrate your profile over. They can do it for you over the phone. I already discussed this in the other SmartThings Classic vs the SmartThings Connect threa…

App not working after update

General Discussion

WB70 March 23, 2018, 5:55pm 17

Here’s a new topic for your issues.

Go ahead and post all of your related issues in the new topic below:

Topic		Replies	Views
Mobile Android app error Android	10	712	July 28, 2018
Smart things not connecting Devices & Integrations	45	6865	March 13, 2018
SmartThings Outage (EU Only) - Mar 23-27 2018 General Discussion devices , mobileapp	60	4416	March 28, 2018
New SmartThings App - unable to login SmartThings (Samsung Connect)	56	27512	June 15, 2019
Smartthings hub down? General Discussion	32	4502	March 21, 2018

App not working after update

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