App login not working and other unusual behavior


(Joylove) #1

Hi I’m experiencing the following

I have a new iPhone and can’t sign in to the ST app. It says password not correct.

I also have 3 iPads that were logged in a year or more ago when I bought my ST. I can use them to change the password and check it online.

  1. I have the correct password, and can even set a new password, and yet the iPhone cannot sign in. Confirmed this on wife’s new iPhone
  2. None of the iPads are prompting me for a new password after I changed the old and they remain logged in

Any suggestions?


(Matt) #2

You should email support.