Here’s the reply to my support ticket I emailed in yesterday. Of course, ST support closed the ticket assuming this was the perfect resolution. Unreal…
I’m not going to reply because it’s useless. It’s not just in the mobile app, but in the IDE, and resetting the hub isn’t the savior of all things wrong with ST.
Xxxxxxx X (SmartThings)
May 29, 8:59 AM MST
Thank you for contacting SmartThings Customer Support. I’m sorry to hear you’re having trouble with your SmartThings App showing incorrect states, but I’ll be happy to help!
We’ve had a few customers experience this issue. There are a couple ways to fix this. The first is to log out of your SmartThings App, force close it, then open it again and log back in. This will refresh the states of the devices on the app. If you are still experiencing this issue, then a hub reset can help as well. Just push the reset button on the back of your hub and wait for it to reboot. Give these a try and let us know if the problem still persists. Thank you!
Please let me know if you have any further questions or concerns. Thank you!
Hope you have a great day!
Xxxxxxxx Xxxxx - SmartThings Customer Support