It seems to me a very simplistic analysis to justify something for which they cannot find an explanation.
Remind them that at least 2 other forum users have suffered something similar on the same day.
That is no coincidence!
That 40 automations and 6 scenes disappear at the same time, because I have uninstalled 6 devices in a period of 1 hour does not have any sense and I will explain how I did it.
How do I uninstall a grovvy device to change it to Egde driver:
- In each automation in which this device is included, I add a virtual device so that the automation is not erased.
- I uninstall the device in the app
- I install the device with Edge drive.
- I remake the automations and remove the virtual device from the automations.
- Uninstall another device with the same method.
Total were 1 multisensor and 2 motion sensors. - You see 6 devices because the multisensor is on the lower floor, away from the hub and I had to pair it several times until it was good.
- In an instant, not in an hour, all the scenes (6) and some forty automations disappeared suddenly, some of which had just been rewritten to include the 2 devices paired with drivers and 4 quick controls, 2 of them on a Wi-Fi socket Meross which is not in the hub.
2 hours later an email arrived stating that something was wrong with smartthings.
Indeed, to create an automation of the ones that had disappeared I have to give save 5 or 6 times, it gave a network error, another user also had this error who happened the same.
What happened on day 8:
- I just uninstalled and reinstalled one device, which got stuck with an Edge drive.
Also disappeared at the same time all the scenes and all the automations that only had devices, they had no location mode or sthm or notifications.
Only 3 automations with devices remain, one with the water valve, one with a motion sensor and one with a switch.
I never saw my devices disappear from the app, it would have warned me with a notification for each uninstalled device.
The theory that the devices had to disappear from the system long enough for the scenes and automations to be erased and reappear, is the only explanation I can find.
How do you explain that a scene that turns on all the lights in the house disappears because I uninstalled 6 devices, that none was a switch or light bulb?
This affected automations and scenes with devices, zwave, zigbee and meross, linked services and I had not re-link them.
It is better that they say that they do not know what happened and should investigate what could have happened.
Of course, I already rewrote them
If it is true that they do not know what happened, I think it will happen again
Best Regards