So my (and my wifes) presence was working flawlessly until about a month or so ago. Since then, it will occasionally detect that we’ve left home like 30 minutes or so after we’ve left. It never detects when we return home. I found the FAQ for this and tried all the options but none of them work. Anything else I could be missing?
Yes, that’s turned off. It’s really strange that it worked flawlessly for a long time and nothing has changed on my end. Other than updates to the app, but I would think that if that were the issue - it would be more widespread.
Been having the same problem since the ST App update. I believe that was about a month ago. I have also had no issues prior with ST detecting phone presence now its very inconsistent and it seems the only way to fix it is to open up the ST App on the phone.
In the past, I have had to remove and re-add the phone as a presence device to get it working again. I have no experience with Nougat. This is with Apple IOS, Lollipop & Marshmallow. Fortunately, I haven’t had an issue for quite some time now. Knock on wood.
I also now use Life 360 in addition to Smartthings presence detection. This way I have a “backup” always in place too.
Okay, so I’m posting how dumb I am in attempt to save others from doing the same thing. If, as part of your troubleshooting, you remove devices from your routines, pistons, whatever - make sure you actually add the specific devices back into those rules!