Android Presence not working since last week (reported Apr - June 2016)

[cdallum (Carson Dallum)]

My wife and I have the same model of Nexus 5 phone. She has had intermittent problems with presence, whereas my presence has been pretty stable. One difference between us is that I open the ST mobile app pretty regularly, typically at least once a day. My wife almost never opens the ST app. When her presence gets out of sync, I’ve often gotten it back in sync by simply opening the ST app on her phone. Someone else much more technical than me had good a theory on this issue:

Android presence works imtermittently?

For whatever reason ST hasn’t figured out how to use mobile presence APIs in Android. I have several other apps that use geofencing and have never had an issue with them. I am on a development team at work for mobile so I have used every Android phone under the sun for testing and the vasts majority of them are worthless as ST presence detectors. The only one I have found that works is the Nexus 4, and it actually works phenomenally well. The Nexus 5 however is worthless as a mobile presence. The Galaxy S3 can also work but it seems to take several installations of the mobile presence for it to stick. The standard reply from the ST Android team is the app can only work as well as the phone knows its own location. Well, every modern Android phone I have used is very good at knowing its lo…