Android inaccurate location

[Laurence (Omojo)]

Hello everyone, I’m having a bit of a challenge. I just moved to a new apartment and setup all my SmartThings, I’m using Life360 as a presence sensor as well. However, my Android phone keeps showing me at my former apartment not the new one, even when I open Google map, it show me at my old place as well. This is affecting my setup at my new place as I have routines setup to be triggered by presence. Please can anyone help

[WB70]

@Laurence

However, my Android phone keeps showing me at my former apartment not the new one, even when I open Google map, it show me at my old place as well.

If you turn off WIFI on your phone and just connect to your mobile provider does your location show correctly?

[Ryan780]

Have you changed your home location in Google Maps and in the life 360 app and the location of your hub?

[Laurence (Omojo)]

Hi Ryan, yes I have. I read one thread and they said when you move from one home to another with the same WiFi router from the previous home, you keep getting present at the previous location and not the current one.

Sent from Yahoo Mail on Android

[JDRoberts]

This is an issue caused by a database of router locations kept by either your ISP or your mobile phone provider or both. So you need to contact those companies and have them update your address to your new residence address as soon as possible. Otherwise it can take three or four weeks. It’s nothing to do with SmartThings, it’s just how these databases work. Apple does it differently than android, different mobile providers do it differently, and different ISPs do it differently. Oh, and Google maps does it differently yet again, so any apps using that one can also run into issues.

I believe you can update Google maps yourself, but for the ISP in the mobile phone provider they have to do it and it often takes a full billing cycle unless you could get support to do it sooner.

[WB70]

This is why I asked the question about disabling Wifi on your phone.

I wanted to know your results before sending you down the Router path as this was reported here in the community last year that when you move locations…

Recent move, wont reset to new location

So here’s the thread that another guy was experiencing and it sounds like the exact same issue except his appeared more complicated because he had purchased a new router and had also moved. Scroll to the bottom of that thread and this might be your potential solution by renaming your SSID on the router. Evidently, Google records / stores this information. He is going to test this weekend, but you can get in touch with him and share your common issues. Hope this helps.

And embedded in the thread above:

[SOLVED] Android reporting incorrect presence after wireless router or home location change

I am now almost convienced that my problem is not smartthings and it is android location. I got 1 false alarm yesterday and IFTTT also triggered at the same time. Also I checked my life360 history and see that couple of time over the last 3 days it reported wrong locations around 5 to 25 miles away from my home. The below post on google forums suggest that google takes some time to fix the location on the wifi. As I just installed a new router and reset my IP address, I think I have to use it for a couple of weeks before google fixes the location properly. https://productforums.google.com/forum/#!topic/maps/tRs9WNAWt_4 Thanks everyone, especially @WB70 for helping me find out the root cause. I will update the thread how it goes in the next couple of weeks. Interesting article here whic…

@WB70

FYI @sapstar.

I had passed this thread information over to another guy who just recently moved 5 miles away (he didn’t buy a new router tho) and he was having what looked like to be a very similar issue to yours. He went ahead and modified the SSID(s) and that appears to have resolved the issue. Here’s the thread: