So i keep getting this error when trying to pair an Aeon Gen 5 siren. I looked in the forums and found something similar but it didn’t exactly address the issue. I logged a ticket with support as well. i am wondering if I should delete the device in IDE and try again or what i should do. Think this is a ST issue and will fix itself or should i be doing something on my end?
I am getting this now when I edit any light switch. I sent in a ticket. I worked on a door lock earlier today and it worked, but then the dimmer light switch I added started with this error. Must be on their side, I guess?
I was able to go to https://graph.api.smartthings.com/ and login, and make the changes I needed. But the new dimmer is still showing as ‘not configured’ which is annoying. I have another light switch coming tomorrow and I hope it’s resolved soon.
Same issue here. I can edit in the IDE, but I can’t change the icon without the app.
let me know what happens? I can’t get past the final screen to get the siren up and running so i can’t delete it from the app. I can from IDE but not sure if I should or if that would do more harm
bago, thanks. Looks like this might be a global issue on editing some devices. I’m on Android
I tried both Android and iOS. Doesn’t work on either.
I don’t think IDE changes will hurt necessarily, just a pain for now. It was working closer to 1pm central time and stopped around 5pm.
ok, so this is a global thing and I should wait it out? Will it eventually correct it self and when i click “next” it will complete configuration?
I can’t guarantee it’s global, but we have at least 3 users on this thread with the problem. I’d guess it’s widespread and not a lot of people are editing or adding devices right now. Hopefully it’ll be a quick fix, but who knows.
can’t add a device or a user. This platform is basically useless right now.
Try now, just started working on mine.
Hey all. I’m a brand new user going through my initial set-up on iOS. I’m getting the unexpected error during device configuration also. Bummer. Helps to know this is a platform issue at the moment and not my gear.
Makes me wonder if things can go wonky unexpectedly due to service stability…
Sweet. It’s working now.
Must’ve been a global hiccup. Glad they got it fixed. Took almost 5 hours.
yup it is fixed!! yay! Now they need to fix “add user” !!!
Ditto on this problem - also with a siren. Double ditto on being fixed