This was in my email…
[SmartThings] Re: 588194 | Harmony activities + Alexa issue
Jul 20 at 12:54 PM
In replies all text above this line is added to the ticket
Jul 20, 9:54 AM MST
Thanks for reaching back out to SmartThings support. I am sorry to hear that you are having trouble with your Alexa and Harmony Hub activities. This is a known issue and our engineers are working on resolving this problem. Additionally, this issue has nothing to do with any of the recent updates. So with that being said, I have gone ahead and flagged this email with the associated problem ticket our engineers are using to track this issue and when we have any new information or a resolution we will follow up with you via email.
A potential work around for this issue, would be to connect your Harmony Hub directly to your Alexa to bypass SmartThings in order to activate your Harmony activities.
I hope this information helps to clear things up and if you have any other questions, please do not hesitate to let us know.
I tried deleting then adding harmony skill in alexa. It did not work… i can control lights through alexa/smart things i believe.
Going on 2 weeks here people…
Smart things huh? Why is this system so fragil???
I want a backup/ load hardware config file capability. Now… make this a priority right after you get alexa fixed.
I want a backup/load program file…Now… make this a priority right after you get alexa fixed.
When you spend so much time programming a fragile thing, you should be able to load files to recover. If i wanted to start a smart home automation install company Smart things does not make this feasible… Get to work PEOPLE!!
If i told the automotive field they couldnt build cars any more because of my machine for 2 weeks. Do you think I would still have a job/career? Nope, eat, sleep here until your making cars again. What happen to the customer is right? What happened to taking pride in your work and staying until the job is done? You hapily took my money for your product, and then it no longer works.
Get your smart things tush in gear people!!!