# All hardwired switches and outlets have ceased to respond to app or voice commands. HELP!?!?! **URL:** \ **Category:** General Discussion\ **Created:** [February 15, 2022, 3:54am UTC](https://community.smartthings.com/t/all-hardwired-switches-and-outlets-have-ceased-to-respond-to-app-or-voice-commands-help/239571 "2022-02-15T03:54:26Z")\ **Posts on this page:** 1\ **Showing post:** 5
**Author:** ![JDRoberts](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/jdroberts/32/56577_2.png) [@JDRoberts](https://community.smartthings.com/u/JDRoberts)\ **Post date:** [February 16, 2022, 2:57am UTC](https://community.smartthings.com/t/all-hardwired-switches-and-outlets-have-ceased-to-respond-to-app-or-voice-commands-help/239571/5 "2022-02-16T02:57:58Z")
> [@Blackeyes24](#): > > So I figured it out today purely by accident. It seems when my z-wave lock stops working it kills the majority of my z-wave devices too. I put in new batteries today and everything started working again. I ordered better quality batteries, since I was being lazy and using rechargeables, and should be good to go now. I’m guessing this has something to do with my Z-Wave mesh? Is there any way to reroute the rest of the devices so they don’t die with my lock? You’re the second person to report this specific issue in the last couple weeks. Only theirs was a Kwikset lock. 🤔 The first thing I can tell you is nothing is routing THROUGH The lock. Z wave locks are not repeaters. (Very few battery power devices are, because it would kill the battery.) It’s possible that the lock is sending out some kind of “help, I’m dying “message, even if it’s just battery status, and flooding the network so other messages can’t get through. That seems like a reasonable possibility, and it’s easy to check. Instead of putting new batteries in the lock, just take the batteries out all together when it starts to die. If your other devices are unaffected, then it’s not any kind of a repeating issue. But I am wondering if some recent change is affecting how locks are polled, or how low battery messages are handled, because it does seem odd that there are now multiple reports. So definitely report this to support if you haven’t already. > **[SmartThings Support](https://support.smartthings.com/hc/en-us)** Here’s the other thread: [Kwikset 910 and problem with z-wave devices](https://community.smartthings.com/t/kwikset-910-and-problem-with-z-wave-devices/239540/) Also tagging @rboy Who is an expert in locks just in case he has seen anything unusual going on. it’s definitely weird. @Brad_ST --- _[View the full topic](https://community.smartthings.com/t/all-hardwired-switches-and-outlets-have-ceased-to-respond-to-app-or-voice-commands-help/239571)._