Alexa is having trouble reaching smartthings (Nov 2017)

[JDRoberts]

Unfortunately, there is no way to roll back firmware updates.

Since this thread is discussing a problem from several months ago, I suggest instead you look at the thread on the current problem

Amazon Echo -> SmartThings -> Harmony; Worked for a year, now doesn't work (July 2018)

Howdy ya’ll: I’ve had my harmony hubs (three of them) working via voice control on my Amazon Echos through my SmartThings V2 for at least a year, likely more. As of Tuesday this week Alexa responds immediately “hmm, I’m having trouble reaching SmartThings” but still works fine with switches, bulbs, etc. I can control the harmony “switches” from the SmartThings app, I can see these as “scenes” in the Alexa app. I’m at a loss… my young son can’t handle the complexity of the harmony remote, but he’s always been able to just say “Alexa, turn on family room TV” or “Alexa, Turn on XBox”… now we have to use the app so the integration is basically useless for us. I don’t even know where to start trying to debug this.