Report it to support, it could be another poltergeist issue.
bamarayne
(Jason "The Enabler" as deemed so by @Smart)
7
Yeah, that’s what I was thinking too. I did hear back from support today about my ticket… they checked my system and it all seemed fine… not sure, but the reboot seemed to have fixed it. I’ve had no problems up to this since the reboot.
bamarayne
(Jason "The Enabler" as deemed so by @Smart)
8
I had a similar issue with another custom app that I had made for myself. I was 1000% sure that I had it installed and was trying to find it to open and check the settings. But it was gone! May be its an issue thats impacting users platform wide, but in a limited fashion?
tgauchat
(ActionTiles.com co-founder Terry @ActionTiles; GitHub: @cosmicpuppy)
10
SmartThings uses a massive distributed NoSQL database. I’m from the era in which database replication was very very very hard. I presume it is still not child’s-play, but it is a very commonly solved configuration (Facebook, Google, Amazon).
I don’t know how much of a role AWS (Amazon Web Services) plays in syncing the database, or if SmartThings is impacted by tuning or performance issues.
At worse, I’d expect “eventual consistency” … in other words, disappeared stuff should reappear after some period of time, unless it occurs across/during a maintenance window.
bamarayne
(Jason "The Enabler" as deemed so by @Smart)
11
I don’t know, but this randomness is crazy. I’m just very glad that I am not experiencing the problems to the degree that others are.
What I have learned through all of this, especially with the disappearing app…
…I have now begun a spreadsheet that lasts our each so I have installed, what devices are included, and what the specifics are.
This will make life a lot easier when I decide to do those treat it apart/put it together again things when I’m bored… Or when the maintenance team performs the next update.
Hi, I have the same issue but unable to resolve as the app has gone yet in play store it says, open app…(android user) huh? Now its back on, after 24 hours of not connecting i find this forum and then as if alexa heard me, it became responsive