Alarm doesn't disarm when wife shows up


(Augusto Cesar Moreno) #1

There seems to be a major delay as ST does recognize when wife gets home causing the alarm to go off and I did just recently set up a siren so it’s pretty annoying.

There is never a problem when I show up as it always disarms when I show up.

But it doesn’t do it for my wife, EVERY single time it does not recognize her right away. Eventually she ST catches on and shows her as being present however it does so too late causing the alarm going off. Can someone help? Thanks


(Steve ) #2

Maybe it’s to do with the phone your wife has not reporting the location quick enough
It is a phone you’re using for the presence isn’t it?
I’ve heard people prefer to use life360 for presence instead of through SmartThings maybe that may be better.
Or try signing your wife’s account into a spare phone to test