I have two phones with the same version of the SmartThings App installed (1.7.17-25), both connected to the same Samsung account. One phone is Samsung Galaxy S8, the other one is Pixel 3 XL.
On both phones I can see the overview of my Samsung Aircons on the dashboard and I can click on the image of the power button on the aircons to turn them on and off. It works fine on both phones.
However, when I click on each aircon name to open the detailed control, the Samsung phone loads the controls fine, while the Pixel phone spins for quite some time and then shows a connection error.
Any idea what might be causing this difference in behavior between the phones?