Aircon Control works on Samsung Galaxy, but not on Pixel 3 XL

Devices & Integrations
1

I have two phones with the same version of the SmartThings App installed (1.7.17-25), both connected to the same Samsung account. One phone is Samsung Galaxy S8, the other one is Pixel 3 XL.

On both phones I can see the overview of my Samsung Aircons on the dashboard and I can click on the image of the power button on the aircons to turn them on and off. It works fine on both phones.

However, when I click on each aircon name to open the detailed control, the Samsung phone loads the controls fine, while the Pixel phone spins for quite some time and then shows a connection error.

PixelControl
PixelControl.png1440×2960 125 KB

Any idea what might be causing this difference in behavior between the phones?

2

Here is the properly loaded control of the same Aircon on the Samsung phone

GalaxyControl
GalaxyControl.png1440×2960 143 KB

3

And here is the overview dashboard, that works well on both phones

PixelDashboard
PixelDashboard.png1440×2960 237 KB

4

Have you tried using the classic app?

5

Hmm, for some reason I can not get the Classic App to work at all.

6

All good now! The appnhas been updated to 1.7-19.25, and everything works on both phones!