I have an aeotec water sensor 7pro that since switching to Smartthings z-wave sensor edge driver ocassionally gets stuck on wet.
I have been able to fix this by changing driver to the Smartthings z-wave switch and back.
Today the sensor is stuck as wet and a driver change did not fix it. I have cleared cache, force stopped app, restarted hub and phone with no luck. Any suggestions short of removing and readding the device?
ST V3 hub
App version 126.96.36.199
ST version 47.03
I have recently purchased this but not having much luck with the edge drivers. I have installed both the Water sensor 7 and Water sensor Pro 7 and they’re showing if I look in my hub, then ‘Driver’. I can see both ‘Aeotec Water Sensor 7 Pro’ and ‘Aeotec Water Sensor 7 Basic’ in the big list of drivers, but when I add the device (no matter how many times I remove it and re-add it) it just shows up as a Z-Wave switch and doesn’t allow me to change the driver (if I go into the device, click the 3 dots, there’s just ‘Edit’ and ‘Information’. Banging my head against a wall with this. Does anyone have any ideas what I need to do to get to the drivers I’ve installed? Had this with a couple of other new devices of late. With thanks in advance.
Have you checked with Aeotec support? As SmartThings’ hardware partner, they are quite familiar with edge drivers, unlike some other manufacturers. You can start with the contact link on the following page:
Mine is using the smartthings z-wave sensor driver and works 98% of the time except when it gets stuck on occasion. Do you have that driver installed? If not, you can download it from the smartthings beta driver page.
Thanks for the speedy response @Paul_Oliver . I’ve not got any Device Handlers installed so i don’t think it’s that. I’ll attempt to exclude it, however this didn’t work following the guidance I found for the device, so if anyone knows a work around in the API - holding down the pair button for 20 seconds didn’t do anything. I’ll re-pair close to the hub to bind better either way! thanks again
Remove your Door /WindowSensor 7 Pro from Z-Wave network.
Your sensor can be removed from your Z-Wave network at any time. You’ll need to use your Z-Wave network’s main controller/gateway. To do this, please refer to the part of your gateway’s respective manual that tells you how to remove devices from your network.
Set your Z-Wave controller into unpair (exclusion) mode.
Triple-click the tamper switch on Door / Window Sensor 7 within 1.5 seconds.
After a successful exclusion, it will green light up its LED for 2 seconds then deactivate.
Reset your Door / Windows Sensor 7 Pro.
This device also allows being reset without any involvement of a Z-Wave controller. This procedure should only be used when the primary controller is inoperable.
To manually factory reset:
Remove the cover of Door / Window Sensor 7
Press and hold tamper switch for 5 seconds until the red LED blinks.
Release the tamper switch
Immediately press and hold the tamper switch again, the LED will flash red 5 times while holding.
A green LED will confirm reset, which you may release the tamper switch.