Aeotec Hub 2 - ST Hub Group

Devices & Integrations
1

I performed a Hub Replacement from an Aeotec Smart Home Hub (old) to a new Aeotec Smart Home Hub 2.

​Now I would like to add the “old Hub” to my Hub Group, but unfortunately, I can’t.

I always get the following message/error (see picture).

​Both Hubs are connected to a Fritzbox 5690Pro via Wi-Fi.

No firewalls are configured on the router.

I have already performed “Ping” and “Dump Hub Logs” via SmartThings. Add a little smartness to your things. /hubs

I have also disconnected Hub 2 from power for 15 minutes, which did not resolve the issue.

​What can I do?

Screenshot_20251010_000444_SmartThings
Screenshot_20251010_000444_SmartThings1440×2827 158 KB

Screenshot_20251010_000503_SmartThings
Screenshot_20251010_000503_SmartThings1440×2827 177 KB

Screenshot_20251009_235145_SmartThings
Screenshot_20251009_235145_SmartThings1440×2827 249 KB

2

Error message:

Die Informationen von Aeotec Hub 2 wurden noch
nicht auf den Server aktualisiert. Versuche es später
erneut.

The information from Aeotec Hub 2 has not yet been updated to the server. Please try again later.

@nayelyz @Itati

Connect both hubs to the router via Ethernet.

3

Both Hubs now connected via Ethernet

4

Wait and see what happens and if that wasn’t enough, power cycle both hubs.

1 Like
5

I don’t know if this helps.

1 Like
6

Hi, @David_Voss
I would suggest you report this to Customer Support first since this falls within their scope.

  1. Open the SmartThings app
  2. Go to the menu tab at the bottom-right corner.
  3. On this page, select the option “contact us” and then go to “Error reports”
  4. Select the topic related to your issue and follow the steps to submit your support request
7

With this Update the problem is solved.

2 Likes