I received my third Aeon Smart Switch this morning, and the SmartThings hub can’t find it.
I’ve setup others without incident.
The hub did go INACTIVE last night…I believe due to a ISP service outage. I got it online again early this morning using the Red button on the back of the unit.
I’ve tried putting the new Smart Switch really close to the hub, so it’s not a distance related issue. I’ve tried connecting via the generic option as well as via the specific device in the Marketplace…no difference.
Just wanted to make sure there wasn’t anything else I should try before returning it to Amazon for a replacement.