Aeon labs Recessed Door always Open

I have four of these and have connected them using genic zwave door ,aeon door gen5, and no matter what I due they always read open. I checked batteries as well, full 100%. I sent message to aeon, anyone else have this issue and work around.

2 of mine did this when I first installed them. I just re paired them a few times and then they worked.

That worked, I had to do this around 5 times per to get them to work. Strange

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