# Aeon hem v2 stops updating smartthings **URL:** \ **Category:** Devices & Integrations\ **Created:** [August 20, 2018, 12:51pm UTC](https://community.smartthings.com/t/aeon-hem-v2-stops-updating-smartthings/134209 "2018-08-20T12:51:55Z")\ **Posts on this page:** 19\ **Page:** 1
**Author:** ![RottenMutt](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/rottenmutt/32/18285_2.png) [@RottenMutt](https://community.smartthings.com/u/RottenMutt)\ **Post date:** [August 20, 2018, 12:51pm UTC](https://community.smartthings.com/t/aeon-hem-v2-stops-updating-smartthings/134209/1 "2018-08-20T12:51:55Z")
As stated my HEMV2 stops updating and appears to have dropped out of SmartThings. Restarting device will make it work for a hour or so. ---
**Author:** ![siwilson](https://avatars.discourse-cdn.com/v4/letter/s/43a26b/32.png) [@siwilson](https://community.smartthings.com/u/siwilson)\ **Post date:** [August 20, 2018, 1:53pm UTC](https://community.smartthings.com/t/aeon-hem-v2-stops-updating-smartthings/134209/2 "2018-08-20T13:53:36Z")
Is it included in secure mode? Also, try reducing the frequency of the updates I have important things like amps in group 1 every 10 seconds, watts in group 2 every 57 seconds and kWh in group 3 every 123 seconds. The aim is to reduce the chance of 2 groups reporting at the same time. ---
**Author:** ![RottenMutt](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/rottenmutt/32/18285_2.png) [@RottenMutt](https://community.smartthings.com/u/RottenMutt)\ **Post date:** [August 21, 2018, 3:51am UTC](https://community.smartthings.com/t/aeon-hem-v2-stops-updating-smartthings/134209/3 "2018-08-21T03:51:48Z")
i pulled the plug and batteries from the hub, that appears to have fixed it. what device type are you using? ---
**Author:** ![siwilson](https://avatars.discourse-cdn.com/v4/letter/s/43a26b/32.png) [@siwilson](https://community.smartthings.com/u/siwilson)\ **Post date:** [August 21, 2018, 8:44am UTC](https://community.smartthings.com/t/aeon-hem-v2-stops-updating-smartthings/134209/4 "2018-08-21T08:44:42Z")
Gen 5 with 3 clamps ---
**Author:** ![Terminal](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/terminal/32/113546_2.png) [@Terminal](https://community.smartthings.com/u/Terminal)\ **Post date:** [August 21, 2018, 11:28am UTC](https://community.smartthings.com/t/aeon-hem-v2-stops-updating-smartthings/134209/5 "2018-08-21T11:28:56Z")
I have a V2 and it occasionally stops reporting as well. What I did was plug it into a smartplug and wrote a smartapp that monitors power usage if it doesn’t report a power change in 30 seconds then it power cycles the HEM. I also have it send me a notification, I get a notification probably every week or so saying it had to be reset. ---
**Author:** ![RottenMutt](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/rottenmutt/32/18285_2.png) [@RottenMutt](https://community.smartthings.com/u/RottenMutt)\ **Post date:** [August 21, 2018, 1:19pm UTC](https://community.smartthings.com/t/aeon-hem-v2-stops-updating-smartthings/134209/6 "2018-08-21T13:19:59Z")
i tried switch it back to “green living HEMv2+” device handler and it soon stopped reporting. i switched it back to the SmartThings “home energy meter” device handler and it started reporting without resetting anything. **i think SmartThings is blocking highly verbose device handlers that run in the cloud!!!** ---
**Author:** ![RottenMutt](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/rottenmutt/32/18285_2.png) [@RottenMutt](https://community.smartthings.com/u/RottenMutt)\ **Post date:** [August 21, 2018, 1:23pm UTC](https://community.smartthings.com/t/aeon-hem-v2-stops-updating-smartthings/134209/7 "2018-08-21T13:23:01Z")
siwilson, I meant device handler… ---
**Author:** ![Terminal](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/terminal/32/113546_2.png) [@Terminal](https://community.smartthings.com/u/Terminal)\ **Post date:** [August 21, 2018, 1:33pm UTC](https://community.smartthings.com/t/aeon-hem-v2-stops-updating-smartthings/134209/8 "2018-08-21T13:33:06Z")
I use the HEMV2+ and don’t have any issues. I did make a few modifications, however. The details are in this [thread](https://community.smartthings.com/t/new-aeon-home-energy-monitor-v2-device/3792/378). ---
**Author:** ![RottenMutt](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/rottenmutt/32/18285_2.png) [@RottenMutt](https://community.smartthings.com/u/RottenMutt)\ **Post date:** [August 21, 2018, 3:34pm UTC](https://community.smartthings.com/t/aeon-hem-v2-stops-updating-smartthings/134209/9 "2018-08-21T15:34:28Z")
i made your change now reset works, but i only get the first two configuration values in settings? so can not change “Power (Watts) L1, L2, Total”, every 6 seconds. it was this way before making the changes… but i manually changed the code to 12 seconds… but i’m really thinking smartthings stops the code from running if it uses up to much cpu on the sever, that there is a limit… ---
**Author:** ![RottenMutt](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/rottenmutt/32/18285_2.png) [@RottenMutt](https://community.smartthings.com/u/RottenMutt)\ **Post date:** [August 21, 2018, 3:53pm UTC](https://community.smartthings.com/t/aeon-hem-v2-stops-updating-smartthings/134209/10 "2018-08-21T15:53:23Z")
I’m also getting double units. ![image](https://global.discourse-cdn.com/smartthings/original/3X/b/a/ba7c2c3ea45d1738f8f578cd823c1a70d9900146.png) i edited out the extra watts, amps and volts; seems the device returns units with the value… ---
**Author:** ![RottenMutt](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/rottenmutt/32/18285_2.png) [@RottenMutt](https://community.smartthings.com/u/RottenMutt)\ **Post date:** [August 21, 2018, 4:22pm UTC](https://community.smartthings.com/t/aeon-hem-v2-stops-updating-smartthings/134209/11 "2018-08-21T16:22:42Z")
under preferences, there isn’t a entry to change the variable for the timer on Power (watts) L1, L2, Total which is set to 6 seconds by default. perhaps it needs to be difined like the other variables: preferences { input “kWhCost”, “string”, title: “$/kWh (0.16)”, description: “0.16”, defaultValue: “0.16” as String input “kWhDelay”, “number”, title: “kWh report seconds (60)”, /\* description: “120”, _/ defaultValue: 120 input “detailDelay”, “number”, title: “Detail report seconds (30)”, /_ description: “30”, \*/ defaultValue: 30 } and the inputs are not connected to the HEM… ---
**Author:** ![RottenMutt](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/rottenmutt/32/18285_2.png) [@RottenMutt](https://community.smartthings.com/u/RottenMutt)\ **Post date:** [August 21, 2018, 9:13pm UTC](https://community.smartthings.com/t/aeon-hem-v2-stops-updating-smartthings/134209/12 "2018-08-21T21:13:44Z")
Ok i’ve made it so you can change the defaults and created an extra variable. check you variables as they may be blank on first setup in the app or ide. i did make a change to inputs which may have fixed it… includes Terminal’s reset fix and the extra units in the app… > ---
**Author:** ![Terminal](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/terminal/32/113546_2.png) [@Terminal](https://community.smartthings.com/u/Terminal)\ **Post date:** [August 24, 2018, 1:02pm UTC](https://community.smartthings.com/t/aeon-hem-v2-stops-updating-smartthings/134209/13 "2018-08-24T13:02:57Z")
I had changed some of the formatting of things as well. That part was really not that important to me as I really just want KWH usage data logged to my thingsspeak account. As of right now I can’t check anything as I am moving to a new house and I just took down everything as of yesterday. I won’t have internet back up at my new place until Monday. So I will be having to set things up again. It’s going to be a slow process getting everything back up I have about 70 devices to re-install but the energy meter will probably be one of the first. ---
**Author:** ![RottenMutt](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/rottenmutt/32/18285_2.png) [@RottenMutt](https://community.smartthings.com/u/RottenMutt)\ **Post date:** [August 24, 2018, 7:14pm UTC](https://community.smartthings.com/t/aeon-hem-v2-stops-updating-smartthings/134209/14 "2018-08-24T19:14:09Z")
my device handler stops poling the data for some reason. I can switch device handlers to “home energy monitor” in the ide and back to my device handler and it will start working again. it isn’t stopping because the device crashes or gets kicked out of zwave network. edit: device handler doesn’t stop running it just stops “polling” the data. ---
**Author:** ![RottenMutt](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/rottenmutt/32/18285_2.png) [@RottenMutt](https://community.smartthings.com/u/RottenMutt)\ **Post date:** [August 25, 2018, 7:12pm UTC](https://community.smartthings.com/t/aeon-hem-v2-stops-updating-smartthings/134209/15 "2018-08-25T19:12:53Z")
seams like either device stops sending or device handler stops listening… logs: [2018-08-25 1:47:21.082 PM CDT _23 minutes ago_ ](https://graph.api.smartthings.com/device/b580e793-59f1-4359-9eb9-9112836e079e/event/4c7145a0-a897-11e8-aabe-12da9829b5a8?all=true&source=&max=25) COMMAND poll poll command was sent to Electric Meter true [2018-08-25 1:36:39.000 PM CDT _33 minutes ago_ ](https://graph.api.smartthings.com/device/b580e793-59f1-4359-9eb9-9112836e079e/event/cdbd7860-a895-11e8-8c5a-12ff24e286d0?all=true&source=&max=25) DEVICE ampsOne 4.93 Amps L1 Current: 4.93 Amps true [2018-08-25 1:36:38.848 PM CDT _33 minutes ago_ ](https://graph.api.smartthings.com/device/b580e793-59f1-4359-9eb9-9112836e079e/event/cda7f490-a895-11e8-a50b-0a2ba99e5dce?all=true&source=&max=25) DEVICE power 1082 Total Power: 1082 Watts true [2018-08-25 1:36:38.860 PM CDT _33 minutes ago_ ](https://graph.api.smartthings.com/device/b580e793-59f1-4359-9eb9-9112836e079e/event/cda61fd0-a895-11e8-a50b-0a2ba99e5dce?all=true&source=&max=25) DEVICE powerDisp 1082 Watts Display Power: 1082 Watts true ---
**Author:** ![RottenMutt](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/rottenmutt/32/18285_2.png) [@RottenMutt](https://community.smartthings.com/u/RottenMutt)\ **Post date:** [August 29, 2018, 4:30am UTC](https://community.smartthings.com/t/aeon-hem-v2-stops-updating-smartthings/134209/16 "2018-08-29T04:30:15Z")
i commented out the configuration settings at the end and let the device run on the manufactures defaults. this is what i found in the logs when it went down. [b580e793-59f1-4359-9eb9-9112836e079e](https://graph.api.smartthings.com/ide/logs#b580e793-59f1-4359-9eb9-9112836e079e) 11:16:34 PM: debug resetDisplay() - energyL1Disp: 104.78 kWh [b580e793-59f1-4359-9eb9-9112836e079e](https://graph.api.smartthings.com/ide/logs#b580e793-59f1-4359-9eb9-9112836e079e) 11:16:34 PM: debug refresh() [b580e793-59f1-4359-9eb9-9112836e079e](https://graph.api.smartthings.com/ide/logs#b580e793-59f1-4359-9eb9-9112836e079e) 11:16:34 PM: debug poll() [b580e793-59f1-4359-9eb9-9112836e079e](https://graph.api.smartthings.com/ide/logs#b580e793-59f1-4359-9eb9-9112836e079e) 11:15:29 PM: debug resetDisplay() - energyL1Disp: 104.78 kWh [b580e793-59f1-4359-9eb9-9112836e079e](https://graph.api.smartthings.com/ide/logs#b580e793-59f1-4359-9eb9-9112836e079e) 11:15:29 PM: debug refresh() [b580e793-59f1-4359-9eb9-9112836e079e](https://graph.api.smartthings.com/ide/logs#b580e793-59f1-4359-9eb9-9112836e079e) 11:15:29 PM: debug poll() [b580e793-59f1-4359-9eb9-9112836e079e](https://graph.api.smartthings.com/ide/logs#b580e793-59f1-4359-9eb9-9112836e079e) 11:13:34 PM: debug resetDisplay() - energyL1Disp: 104.78 kWh [b580e793-59f1-4359-9eb9-9112836e079e](https://graph.api.smartthings.com/ide/logs#b580e793-59f1-4359-9eb9-9112836e079e) 11:13:34 PM: debug refresh() [b580e793-59f1-4359-9eb9-9112836e079e](https://graph.api.smartthings.com/ide/logs#b580e793-59f1-4359-9eb9-9112836e079e) 11:13:34 PM: debug poll() [b580e793-59f1-4359-9eb9-9112836e079e](https://graph.api.smartthings.com/ide/logs#b580e793-59f1-4359-9eb9-9112836e079e) 11:12:24 PM: debug resetDisplay() - energyL1Disp: 104.78 kWh [b580e793-59f1-4359-9eb9-9112836e079e](https://graph.api.smartthings.com/ide/logs#b580e793-59f1-4359-9eb9-9112836e079e) 11:12:24 PM: debug refresh() [b580e793-59f1-4359-9eb9-9112836e079e](https://graph.api.smartthings.com/ide/logs#b580e793-59f1-4359-9eb9-9112836e079e) 11:12:24 PM: debug poll() [b580e793-59f1-4359-9eb9-9112836e079e](https://graph.api.smartthings.com/ide/logs#b580e793-59f1-4359-9eb9-9112836e079e) 11:06:35 PM: debug Parse returned L2 Power: 348 Watts [b580e793-59f1-4359-9eb9-9112836e079e](https://graph.api.smartthings.com/ide/logs#b580e793-59f1-4359-9eb9-9112836e079e) 11:06:35 PM: debug Parse returned L1 Power: 482 Watts [b580e793-59f1-4359-9eb9-9112836e079e](https://graph.api.smartthings.com/ide/logs#b580e793-59f1-4359-9eb9-9112836e079e) 11:06:35 PM: debug Parse returned Total Power: 830 Watts [b580e793-59f1-4359-9eb9-9112836e079e](https://graph.api.smartthings.com/ide/logs#b580e793-59f1-4359-9eb9-9112836e079e) 11:06:21 PM: debug Parse returned L2 Energy: 113.99 kWh [b580e793-59f1-4359-9eb9-9112836e079e](https://graph.api.smartthings.com/ide/logs#b580e793-59f1-4359-9eb9-9112836e079e) 11:06:21 PM: debug Parse returned L1 Energy: 104.78 kWh ---
**Author:** ![Terminal](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/terminal/32/113546_2.png) [@Terminal](https://community.smartthings.com/u/Terminal)\ **Post date:** [August 29, 2018, 12:32pm UTC](https://community.smartthings.com/t/aeon-hem-v2-stops-updating-smartthings/134209/17 "2018-08-29T12:32:08Z")
FYI, I just got my HEM setup last night at my new house. Now like you are describing my unit stops polling almost constantly. It worked pretty much flawlessly at my previous residence. In my case I believe the problem is signal. My hub is on one end of the house and the HEM is on the other. I tried adding a couple iris smartplugs, which are Z-wave repeaters, between the two but they don’t seem to want to stay connected either. I didn’t have much time to mess with it last night. Also my new house was built in 1997 and there are no neutrals in the junction boxes so before I can start adding my switches back I have to get that fixed. I had hardwired Z-wave switches all through the last house and had a pretty robust z-wave network. All that being said, perhaps you need to look at your z-wave network. ---
**Author:** ![Terminal](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/terminal/32/113546_2.png) [@Terminal](https://community.smartthings.com/u/Terminal)\ **Post date:** [August 31, 2018, 12:00pm UTC](https://community.smartthings.com/t/aeon-hem-v2-stops-updating-smartthings/134209/18 "2018-08-31T12:00:13Z")
My HEM has been going now for two days and although it is not reporting as it did at the other house it seems to be working. At the other house power levels were reported about every 10 seconds, but now it only seems to report about every two minutes. I am using the same device handler and I can’t figure out why it has changed it’s behavior. I was concerned it might not be calculating total KWh correctly but the daily use for yesterday was exactly what the power company said it was. The smartapp I wrote would monitor readings and if it did not report something in 90 seconds it would reset the device by powering down the smartplug I have it plugged into for 10 seconds, but since moving I have had to revise that to 5 minutes due to the lower reporting frequency. I am okay with that as it working, but it’s weird that it’s not working the same ---
**Author:** ![RottenMutt](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/rottenmutt/32/18285_2.png) [@RottenMutt](https://community.smartthings.com/u/RottenMutt)\ **Post date:** [September 2, 2018, 4:49am UTC](https://community.smartthings.com/t/aeon-hem-v2-stops-updating-smartthings/134209/19 "2018-09-02T04:49:30Z")
I got a mix of hard wired zwave and zigbee switches everywhere. in the garage it is next to a zwave plug and not far from that is the zwave garage door opener.