If I subscribe to the Home and Life Safety Monitoring package, does that include calling the police for a panic alert? I called ADT and they weren’t sure, and I am not 100% sure from the description of the package either.
WTF?
As much as I am impressed by the ADT Security Hub w/SmartThings product, if ADT monitoring’s “Customer Service” can’t be “sure” of something like a question as important as this, then how can anyone feel assured that their emergency assistance service is any better.
This is 
.
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The short answer is no. Panic alerts are part of the “home security” package, not the “life safety” package. Or get both in the “total security bundle.”
https://support.smartthings.com/hc/en-us/articles/115004265246
Exact details of the services vary based on where you live, which is why they tell you to sign up through the app.
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