If I subscribe to the Home and Life Safety Monitoring package, does that include calling the police for a panic alert? I called ADT and they weren’t sure, and I am not 100% sure from the description of the package either.
WTF?
As much as I am impressed by the ADT Security Hub w/SmartThings product, if ADT monitoring’s “Customer Service” can’t be “sure” of something like a question as important as this, then how can anyone feel assured that their emergency assistance service is any better.
This is 
.
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The short answer is no. Panic alerts are part of the “home security” package, not the “life safety” package. Or get both in the “total security bundle.”
Exact details of the services vary based on where you live, which is why they tell you to sign up through the app.
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