Iris refugee here, and am scrambling to get a new system up and running before the full Iris shutdown. I got the ADT branded kit, with two door sensors, and a motion detector all working as they should with both the classic and new smartthings apps. I’ve signed up and connected a card for billing through ADT, as the cellular backup feature is all I really want, as well as local functionality if power and internet are down. I understand you can get a backup battery UPS, and backup cellular modem, but I don’t want to screw around with everything.
When turning my wifi off, the ADT hub doesn’t seem to switch to cellular service. Under the radio status, it shows up as “registered”,
sim status as “not locked”, connectionn status as “connected”, but power status never changes from “off”. I’ve tried going through the cellular module swap a few times, but nothing changes. It shows signal strength as 2/4, no matter where I place the hub.
I also noticed that under system info, the “ADT monitoring service” is listed as “not active”.
I’m blown away at the complete lack of support on the phone by both ADT and Samsung, and have spent literally almost two hours on the phone today with them.
Any help would be awesome, as the whole reason I got the ADT version is for an easy cellular backup source, and a pretty long backup battery life.