Adding Users To My Account


(Dave S) #1

I am having trouble adding a user to my account. When i go to Manage Users -> Add User and type in an email address I keep getting an error “An unexpected error occurred”. I have been trying for a few days now and always the same.

I am running the app on a Google Nexus phone running Oreo. Any suggestions? Can I add users from somewhere other than the app?

thanks!


(Jon Wallace) #2

While this doesn’t solve you issue, looking at https://support.smartthings.com/hc/en-us/articles/206531223 appears to suggest you can only achieve this through the app.

I used iOS was was able to invite my wife without an issue so this could be an issue with the app. Do you have another device you could possibly do this on, even if you borrow one temporarily and wipe the app after you’ve done it?

I know this isn’t ideal but hoping we can get your invite out quickly rather than having you hit up support etc…