Adding other brands of Zigbee equipment

Hi everyone,
First time setting up the ST hub.
I am trying to add a door sensor and a motion sensor that is not listed within the app, however they are Zigbee compliant.

I get “Tiles Missing” under Things in the app and there is no way to delete the Tile.

Is there a special way to add devices that are not listed in the app?

What are they? Did they pair as a generic “thing”? Have you tried assigning any of the default device Haden’s in the ide?

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What’s the brand and model? Just being zigbee isn’t enough. See the following FAQ (this is a clickable link)

If they are using the right profile, they may still need a custom device type handler unless you can use one of the existing generics.