Adding other brands of Zigbee equipment

[JDRoberts]

@h3nry8888

Hi everyone,
First time setting up the ST hub.
I am trying to add a door sensor and a motion sensor that is not listed within the app, however they are Zigbee compliant.

I get “Tiles Missing” under Things in the app and there is no way to delete the Tile.

Is there a special way to add devices that are not listed in the app?

What’s the brand and model? Just being zigbee isn’t enough. See the following FAQ (this is a clickable link)

FAQ: Zigbee Application Profiles, or why not all zigbee devices work with SmartThings

Zigbee is always zigbee, but the standard allows for different "profiles,"including manufacturer proprietary ones. [image] These are not all able to communicate with each other, they don’t even use the same addressing schemes. SmartThings uses the Zigbee Home Automation profile (ZHA 1.2) and part of the Zigbee 3.0 profile. Devices using other zigbee profiles may be able to join to the network, but their communications may not be understood, or they may frequently drop off because they don’t receive a handshake message they are expecting. There a lot of different ways to explain this, but I think one of the easiest is to think of zigbee as a post office and the different profiles as different languages. The outside envelope for different messages may look similar, have a specific format…

If they are using the right profile, they may still need a custom device type handler unless you can use one of the existing generics.