Adding a new User in app v2

I saw one that said they could. But good of them to confirm here so we can move on to the next challenge.

I have Iphones and I successfully invited my wife but she is at work so I can’t test any further tonight…

Hope iOS users can add users too…

Just added my wife on iOS with no error… She is out right now will see what email she gets!

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Would really appreciate it if you can confirm. Send an invitation from your iPhone (guess you already did that), ask missus to accept and download the app from the “invitation” and create an account on SmartThings using the invite for her. Login using her credentials on her phone and register the phone as mobile presence. Use your app (primary) to set things like goodbye on both exiting, I am back based on someone is back! This will confirm if iOS is all set if you guys are not sharing accounts and each iPhone triggers based on its geofence settings in the app.

These are the steps from good old v1 days (may have changed now).

next challenge android only:


UK windows phone reporting in. New user added. Presence OK too.


Can attest that it works!! Added family member and seems to be working correctly

Thank you dev team!!!


It would be much easier to wait for her to get home…lol

Presence sensing has always worked just fine, even logged into the same account on both phones, in fact now that my GF is logged into her own account on her phone, there is approximately SFA difference in her user experience at this time.

This is why I found it funny so many people were getting wound up about the multiple user function when logging in using the same account worked just fine.

Not for me. When I was trying to add new phone as presence with same user it was saying something like “Phone already added”

Should you be able to do that? This is new users new phones.

Known old issue. Using one account on two phones for presence works “just fine” for awhile and then stops working. You just didn’t hit the wall yet, but you will eventually. @smart is an expert on this, but support can confirm it.


When is that wall and what does that wall do?

Presence sensing for my GF and I have has been flawless aside from the issues that were introduced from my own screw ups…

Just curious if one or both of your phones are android? My wife and I both have iPhone and they acted as one presence when they were logged in to the same account.

@treboreon mine is an Android phone (Nexus 4 originally) and she has an iPhone 6.

I recently got a Samsung Galaxy S6, logged my Nexus 4 out of the app and logged into the app on the SGS6, it didn’t automatically create a new presence device for the SGS6… I deleted the original presence sensor for ‘Benji’s Phone’ (Nexus 4) and then “Connected a new device” to add my SGS6 as a presence sensor which worked just fine.

Later I went back to see if I could just add my Nexus 4 as an additional device in the same way so I logged back into my Nexus 4 as well and “Connected a new device” (Go to Marketplace --> Coming and Going --> Mobile Phone) again, low and behold:

<img src="//"width=“300” height=“500”>

“Test Phone” is my old Nexus 4, so I have two Android phones and one iOS phone added, all working independently of each other.

Sent invitation to the wrong email address. How do I delete it.

When I logged in her iPhone as me it tied it to the already existing presence sensor for my phone. Trying to connect new device - mobile phone on her phone leads to an error that the phone is already set up as a presence device.

Back when this all started it really didn’t seem as though deleting the existing presence sensor and then adding it back in would make two phones on one account work. Maybe that was the key.

Anyway, off to setup another account and move forward! :slight_smile:

ST hub is registered under my account. We both have Samsung S4 phones logged into my ST account.

Logged my wife’s phone out of ST.

On my phone, removed her phone from all Smart Apps. Then, added her as a User with her email.

On her phone, created new account with her email. Received a pop-up about connecting to my account. Added her phone with her account back to our Smart Apps.

So I fat fingered the email I sent an invite to. How do I remove it in case it is a valid email address?