# Account.smartthings.com down

**URL:** <https://community.smartthings.com/t/account-smartthings-com-down/222046>\
**Category:** General Discussion\
**Tags:** smartthings\
**Created:** [March 5, 2021, 7:10am UTC](https://community.smartthings.com/t/account-smartthings-com-down/222046 "2021-03-05T07:10:55Z")\
**Posts on this page:** 6\
**Page:** 1

<div class="post-metadata">

**Author:** ![Geir\_J\_Sorensen](https://avatars.discourse-cdn.com/v4/letter/g/43a26b/32.png) [@Geir\_J\_Sorensen](https://community.smartthings.com/u/Geir_J_Sorensen)\
**Post date:** [March 5, 2021, 7:10am UTC](https://community.smartthings.com/t/account-smartthings-com-down/222046/1 "2021-03-05T07:10:55Z")

</div>

Both my hubs are down. At my home and at my summerhouse. Checked my app, and it is not able to connect to either of them. Checked **[account.smartthings.com](http://account.smartthings.com)**, and it does not respond…same goes for **[smartthings.com](http://smartthings.com)**  
Anyone know whats happened?

Regards Geir  
Norway

---

<div class="post-metadata">

**Author:** ![Andremain](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/andremain/32/91463_2.png) [@Andremain](https://community.smartthings.com/u/Andremain)\
**Post date:** [March 5, 2021, 7:31am UTC](https://community.smartthings.com/t/account-smartthings-com-down/222046/2 "2021-03-05T07:31:21Z")

</div>

Works for me. Try from your phone via mobile data. Maybe you have a dns issue at home

---

<div class="post-metadata">

**Author:** ![Geir\_J\_Sorensen](https://avatars.discourse-cdn.com/v4/letter/g/43a26b/32.png) [@Geir\_J\_Sorensen](https://community.smartthings.com/u/Geir_J_Sorensen)\
**Post date:** [March 5, 2021, 8:31am UTC](https://community.smartthings.com/t/account-smartthings-com-down/222046/3 "2021-03-05T08:31:31Z")

</div>

Tnx. Works here now also. Had same problems in both houses, 30km spart so not same network.  
Checked them both. Everything Else worked fine… Strange… But all ok now.  
Tnx for replying .

---

<div class="post-metadata">

**Author:** ![Andremain](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/andremain/32/91463_2.png) [@Andremain](https://community.smartthings.com/u/Andremain)\
**Post date:** [March 5, 2021, 8:55am UTC](https://community.smartthings.com/t/account-smartthings-com-down/222046/4 "2021-03-05T08:55:50Z")

</div>

Any time. Glad it worked

---

<div class="post-metadata">

**Author:** ![Geir\_J\_Sorensen](https://avatars.discourse-cdn.com/v4/letter/g/43a26b/32.png) [@Geir\_J\_Sorensen](https://community.smartthings.com/u/Geir_J_Sorensen)\
**Post date:** [March 5, 2021, 9:06am UTC](https://community.smartthings.com/t/account-smartthings-com-down/222046/5 "2021-03-05T09:06:19Z")

</div>

The cause to my problem is On the radio news now… my internet provider, Telia has problems… so all Telia customers has trouble in Norway…

---

<div class="post-metadata">

**Author:** ![Andremain](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/andremain/32/91463_2.png) [@Andremain](https://community.smartthings.com/u/Andremain)\
**Post date:** [March 5, 2021, 9:37am UTC](https://community.smartthings.com/t/account-smartthings-com-down/222046/6 "2021-03-05T09:37:31Z")

</div>

You now know 🙂