Access Denied Error When trying to Edit Device Information


(Jason Troska) #1

While trying to update/edit a device in the IDE, under the My Device Tab, I’m running into an Access Denied Error when I try to save/update the edit.

Access Denied
We’re sorry, but you are not authorized to perform the requested operation.

Also was receiving an error when accessing My Device along with several people below

"Datatables warning: table id=device-table - Requested
unknown parameter ‘8’ for row 0.

20150904 - 10:25 AM PT - Still having the same issues. Doh!
20150904 - 12:19 PM PT - Datatable error appears to been resolved in the My Devices section and now in the My Devices section, you can sort each column header by clicking the small up or down arrow. Cooooooooooooooooooooooool. :smiley:


#2

Please email support@smartthings.com with steps on how to reproduce the issue, including your username and which device it’s happening on.

Thanks!


(Jason Troska) #3

Will do! Thanks Buddy!


(Tyler) #4

Getting the same…

Access Denied
We’re sorry, but you are not authorized to perform the requested operation.

  1. Go to ‘My Devices’
  2. Select device by ‘Display Name’
  3. Select ‘Edit’
  4. Modify ‘Name *’ field, or any other field, or do nothing!
  5. Select Update at the bottom of the page.
  6. Receive Error.

After this a page notify occurs…

“Datatables warning: table id=device-table - Requested
unknown parameter ‘8’ for row 0. For information about
this error, please see http://datatables.net/tn/4


(Donald Kirker) #5

Please shoot that to support@smartthings.com ASAP. That information will be useful for them to provide to engineering.


(jason) #6

Same problem…

Actually, as soon as I click on “my devices” I get the “DataTables warning: table id=device-table - Requested unknown parameter ‘8’ for row 0. For more information about this error, please see http://datatables.net/tn/4” messge.


#7

Same here…

I get both the DataTables warning/error and the Access Denied Error when I try to change the Device Type of one of My Devices.

I have submitted an email to Smartthings support as suggested above.


(Brian Steere) #8

We have a fix going out for the access denied issue sometime today. I’m also looking at the DataTables issue right now.


(Joel Goldwein) #9

Thanks - any work around while I wait for the access denied to be fixed? Need to do this before my wife gets home, so it is urgent :wink:


(HixVAC) #10

I am also getting the DataTables error when the Devices page (https://graph.api.smartthings.com/device/list) is loading:
“Datatables warning: table id=device-table - Requested
unknown parameter ‘8’ for row 0. For information about
this error, please see http://datatables.net/tn/4


(Patrick Musselman) #11

@Dianoga I too am getting the same error. “DataTables warning: table id=device-table - Requested unknown parameter ‘8’ for row 0. For more information about this error, please see http://datatables.net/tn/4” I am having trouble controlling all devices in my Family Room via ST App (most current version). So I figured I would log into graphs to see what was happening before I reached out to support.

EDIT: So in regards to the Family Room devices not working, once I cleared past the message and went into devices that I was having problems with I noticed the location was not set. Once I set the location I was able to control the devices via the app. Also don’t depend on the device table overview to look for devices without locations set. They are all populated in the device table overview but if you go into a device the location is not set. Corruption?

EDIT2: So far it appears a lot of my devices lost there location so I am updating them now. However when I try to set the location for my Aeon Home Energy Meter I get the Access is Denied issue.


(Patrick Musselman) #12

@Dianoga and @Jason_Troska. I think I figured this out. So the only devices that I received the Access Denied error on were devices that were not assigned to Groups in Graphs. For example the Aeon Home Energy Meter and Outside Conditions were not assigned to Groups because I liked them on the main tile page in the v1 app. When I assigned both of those devices to groups no more Access Denied error. Still does not resolve the "DataTables warning:, tough. Hope it helps.


(Jason Troska) #13

Very Cool! I just verified your findings.

  • Tried to edit the device network ID on an sensor that was not assigned a group and received the access denied error when attempting to update the configuration.
  • Added the sensor to a group
  • Tried to edit the device network ID on the sensor in the newly assigned group and was successful at updating the configuration.

Thanks for the help!


(Patrick Musselman) #14

Log in at another location and this appears to be resolved. No problems opening My Devices and null Group values are not rejected.


#15

I was able to get around the issue by using my wife’s iPhone instead of my own. I was actually trying to remove all devices to migrate to the v2 hub when I received the issue which was slightly different but I think it will work for this issue too.