AC won’t connect to my WiFi

Hey guys…have a new AC - Samsung Wind Free Avant 3.5kW and tried to connect it via ST app, but my WiFi is greyed out as the AC cannot check whether it’s compatible with it. WiFi is 2.4GHz as needed, modem is maybe 1.5m away from the AC. Any idea what to do next?

You may want to post your question on the Samsung Community Support or chat with Samsung support if available in your region. Provide additional details: model number for the AC - Samsung Wind Free Avant; brand/model of your WIFI; and brand/model of your mobile device.

if you go to: and scroll to the bottom of the screen… look for the Support section (Chat if available) or the Samsung Community where you can post, or Product Help where you can search for answers.